Field Telephony Engineer

Job content

Nelson Permanent Placements are proud to be representing our client who are an award-winning market leader with over 20 years history, a Telecoms provider based in Shropshire. Due to rapid growth they are now looking for a Field Telephony Engineer to join their team within the Bristol area or surrounding.

Our client is looking for an enthusiastic, energetic and self-motivated team player with experience of working in an exciting, fast-paced environment to join their Engineering team. You will promote the importance of customer needs blended with the strategic needs of the business. You will ensure the quality of SLAs and service, maximising output and ensuring efficiency is met/exceeded. This role focuses significantly on improving customer service delivery, brand loyalty and the market perception.

Responsibilities:

• Answer customer support queries via telephone, email and our support ticketing system and escalate where needed
• Installation of on-site cabling & equipment, including PBX and cloud-based technology
• Maintenance visits for fault repairs
• Surveying of potential new customers or additional work for existing customers
• Keeping our remote access databases up to date with backups and access information
• Deliver outstanding customer experience at all times

Skills & Experiences:

• A talented individual will be an accomplished professional with a demonstrable record of achievement who enjoys challenges, working to tight deadlines and has a can-do attitude
• A professional who has the ability to work on their own as well as part of a team
• Meticulous approach with effective written and oral communication
• Proven telephony support skills
• Ability to work to work to deadlines
• Willing and able to adjust to multiple demands and shifting priorities
• Excellent customer service and organisation skills
• Networking knowledge, experience of routers/Wi-Fi/switches and service of a technical nature
• Skills in Avaya, NEC, Panasonic, Samsung or hosted telephony would be advantageous but not necessary to have all systems

Benefits:

• 23 days holiday (plus more for long service)
• Your birthday off
• A company vehicle with fuel card
• Infrequent overnight stays
• Pension and healthcare scheme
• Life cover
• Perk box – access to hundreds of discounts
• Holiday Purchasing Scheme
• The ability to develop and progress your career
• Full on the job training
• Strong social ethos
• Part of a high growth and very exciting European wide group that prides itself on innovation, collaboration and strong customer focus.

How to apply:

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed

Job Type: Full-time

Salary: £30,000.00-£40,000.00 per year

Benefits:

• Employee discount
• Life insurance
• Referral programme

Schedule:

• Monday to Friday

Application question(s):

• Do you have experience within Avaya, NEC, Gamma, Panasonic, Samsung, Hosted Telephony or PBX Systems?

Work Location: In person

Reference ID: Telephony Engineer