Field Service Engineer - Southern UK

Job content

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us!

Our Service team is growing, and we are looking to add to our talented team of Field Service Engineers to look after Pall customers across the Southern regions of the UK. This role would see you carrying out the installation, validation, calibration, maintenance, diagnostics and repair of Pall Biotech equipment at our Customer sites.

The Role:

• The Field Service Engineer position is responsible for the service and support of Pall’s customer base. Responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.
• Predominantly covering South UK. Occasional travel throughout EMEA is possible.
• Customer Satisfaction - Increased efficiency, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades.
• A clear advocate for the customer (internal and external) and a steward for the company
• FSE’s are responsible for adding Service Calls into Pall’s Service Management System, scheduling their own visits and closing service calls at completion.
• Drives a sense of ownership and urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
• Training customer personnel in operation/maintenance of Pall Systems
• Supporting sales growth, service growth and customer satisfaction by identifying leads for new equipment and services. Able to handle customer accounts and understand where Pall can add more value by offering extra services (e.g. rental units, consumables, service on other equipment, etc.).
• Manage individual expenses with on time monthly submission of expense reports.
• Completion of weekly scheduling reports and participation in all Team calls.
  

Experience, Education/Qualifications:

• Btech/ONC/HND/ Apprenticeship or Bachelors (in a mechanical or electrical engineering subject area) or Military equivalent
• 3 to 5 years Field Service experience
• Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application
• Strong deductive reasoning and problem-solving skills
• Valid driver’s license and valid current passport required.
• Willingness to travel - there may be occasional international travel, when not travelling or onsite you would be working from home! There is a company car with this position.
• Able to identify, own and track any issues with an account, according to call procedure, to reach resolution.
• Computer literate
• Commercial experience, experience of or willingness to identify leads and promoting products or services
• Supportive of other FSE’s and service team members.
• Inclination and ability to listen to stakeholders (e.g. Customers, Sales, Customer Service) and generate meaningful insights.
• Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges.
• Good at prioritising daily activities and possesses the drive and motivation to take action, resolving issues requiring immediate attention.
• Strong Interpersonal and Communication skills - able to remain calm
• Good documentation practices and basic knowledge/understanding of GMP.
• Great at adapting, flexible and understanding of change. Able to think quickly and respond positively to any changes.
  

Are you interested? Join the PALL Team

If you would like to explore this phenomenal opportunity further and find out more about our competitive salary package, please do not hesitate to contact us.

Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today’s most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.