Field Service Coordinator - German language

Job content

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Pall Corporation is seeking a talented and dynamic individual to fill the position of Field Service Coordinator based in Portsmouth. This is an exciting opportunity due to growth within the team to join a fast-growing business. This role will support the service division by coordinating the scheduling of Work Tickets and creating Service Agreements - Working with Biotech Central including Germany, Switzerland, and Eastern Europe).

Responsibilities:

• Drive efficiency and productivity within the field service organisation while delivering a "best in class" customer service experience for all customers.
• Achieve and maintain a positive rapport with customers to update them of their critical service ticket status within specific time frames.
• Responsible for the creation of service contracts in CRM system, collaborating closely with customers, inside sales associates, field service associates, customer service associates and field sales as appropriate..
• Work closely with colleagues and customers to ensure timely creation of contracts at renewal to ensure continuation of coverage and revenue stream
• Schedule preventative maintenance, calibration, installations, and emergency calls while prioritizing the work as appropriate in any given day.
• Identify opportunities for combining open work to improve efficiency of field-service engineers based on specific criteria.
• Use SAP and C4C to retrieve customer and other installed base information, inventory availability, part order status, all work ticket updates, and to make changes as required.
• Manage open work ticket funnel, review and update service scheduling tool timely to ensure data accuracy.
• Monitor work ticket status, identify potential causes of scheduling delay, and take proactive actions to shorten the lead time to schedule the service visits
• Assist with reviewing and processing and then closure of service tickets as needed in order to improve customer response time and quote turnaround time
• Collaborate with the field service teams to drive revenue growth.
• Contributes to team effort by accomplishing related results as needed.
  

Key Proficiencies and experience:

• Highly effective Time Management and Personal Organisation.
• Able to communicate fluently/effectively in German
• Experience scheduling work for engineers or related experience
• strong administration background
• Knowledge of SAP and CRM is preferable although not required.
• Proven track record of thriving in a fast paced, changeable environment.
• Excellent interpersonal skills to include demonstrated professional, conflict management, and persuasion skills.
• Possess strong problem-solving skills.
• Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
• A “Results Oriented” attitude
  

What we offer:

• 25 days annual leave
• 8 Bank holidays (subject to T&Cs)
• Bonus
• Free on-site parking
• On-site subsidised canteen
• Wellbeing events
• Employee assistance program
• 3 x Basic salary life assurance
• Long service award
• Pension scheme
  

We also have the myBenefits website which offers access to various benefits like,Cycle to Work Scheme, Dental Insurance, Medical Cash Plan, Will Writing Scheme, Dining Cards, Discounted Gym Membership, Kids Pass, Various Discounts (online and high street)...

Are you interested? Join the PALL Team

If you would like to explore this phenomenal opportunity further and find out more about our competitive salary package, please do not hesitate to contact us.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.