Facilities Manager - Front of House

About the job

Fixed term until July 2024; or upon return of the current post holder whichever is sooner

Interview date: W/C 20 February 2023

A fantastic opportunity has risen within our Estates & Campus Services facilities team for the post of Front of House Manager.

Reporting to the Facilities Services Manager, this existing post is a key appointment for the University. You will be responsible for the successful delivery of all FM provision across a specific portfolio including cleaning/housekeeping, postal deliveries, caretaking, waste management and customer facing areas of receptions. The post is accountable for leading a team of in-house facilities supervisors and service partners to deliver a best-in-class, and customer centric facilities management service. Acting and being the key point of contact for senior stakeholders, the Front of House Manager will be responsible for building strong relationships and working partnerships across the UON estate, identifying business requirements and trends, and driving continuous improvement.

The successful candidate will have an exceptional knowledge and track record of delivering and leading best-in-class facilities management services, incorporating the development of relationships with senior stakeholder groups, across a dynamic and high-footfall estate. Your background, coupled with your knowledge will enable you to have a customer-centric approach, proactively approaching challenges and being solution-orientated. Utilising your outstanding communication and interpersonal skills, you will be an inspirational leader of front of house teams – effectively motivating and managing teams, encouraging, and ensuring the highest standards are delivered. Your extensive knowledge will include health and safety, customer service, building compliance, with significant skills and knowledge of budget and project management.

About you

• Experience in managing a facilities services team
• Experience and knowledge in approved codes of practice and legislative compliance
• Have sound knowledge of products and materials currently in use, excellent working knowledge of COSHH Regs
• Ability to identify and undertake vital conversations appropriately
• Experience of manage budgets & financial accounts
• Excellent IT skills, knowledge of CAFM /Helpdesk systems

Qualifications

Essential:

• Qualification in Housekeeping to NVQ Standard/BICSc Foundation, Level 1,2 & 3, time served
• Hold an IOSH Managing Safely or NEBOSH qualification, or be willing to obtain qualification
• Management Qualification Level 5 in ILM/ BIFM/ HNC / HND or Degree

Desirable:

• Qualifications in Customer Service to NVQ standards

About Us

1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.

This is an exciting time to join our Company as the University relocated in September 2018 to a new purpose-built, town-centre campus.

Right to Work

All candidates will be asked to provide proof of eligibility to work in the UK at interview.

Equality

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/