Facilities Management Administrator

The Role:

We have an exciting vacancy for a Facilities Management Administrator to join our Building Support Services function, and support our cleaning team in delivering excellent customer service.

You will work as part of a team providing administrative support, to ensure services are delivered to Thirteen buildings. You’ll be assisting in organising and scheduling the best use of resources, and ensuring staff are equipped with the ‘tools to do the job’. The role will manage and record service performance through our scheduling system ‘Bigchange’.

The Person:

You will have experience of providing admin duties and communicating to a dispersed team, and will be adaptable to change and promote new ways of working. Your communication skills will need to be particularly effective as you will be interacting with a wide range of internal colleagues, our customers as well as third party stakeholders through various methods and tools available.

It’s essential that you will be focussed on delivering a great customer experience and ensuring the service we provide is innovative and forward thinking, making changes as the services naturally evolve and business opportunities arise while ensuring to embrace the culture, values and behaviours in every day business.

The future is exciting, and we only want the best to be part of it.

At Thirteen we’re about homes and so much more.....

At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

We’re the largest housing association in the North East and among the biggest 25 nationally. Today we own and manage some 34,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.

Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience. We welcome applications form people of all backgrounds to join our committed team.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Shelley Bage, FM Services Manager, for an informal discussion. Shelley can be contacted on 07876 650 388.

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