Estates and Facilities Support Services Manager

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond – come and take your place with us.

Job overview

Based at Rochdale Care Organisation, yet with travel across all Northern Care Alliance sites, the successful post holder will report to the Group CAFM and Asset Manager and play a key role in the Northern Care Alliance’s Estates and Facilities Division.

The successful post holder will support the Group CAFM and Asset Manager with the implementation and management of the CAFM (Computer Aided Facilities Management) system, in addition to managing the Estates help desk team.

The post holder will be expected to develop/co-ordinate an effective estates help desk function to achieve agreed Performance and Financial targets, in addition to planning and coordinating services within the wider E&F Function.

Main duties of the job

The post holder will be confident and understanding of the live healthcare environment and willing to learn processes which aid the ability to work in such an environment.

The post holder’s responsibilities will include but not be limited to:

• Manage the estates reactive calls through the intranet portal and Estates help desk.
• Be a point of contact and reference for end user with queries within the TABS CAFM system.
• Co-ordinate appropriate cover for the Estates Reception across the Trust.
• Use Microsoft office software, CAFM system and Cisco Software to produce spreadsheets and create reports.
• Manage Help Desk staff including, workload management, training and development, recruitment and selection, appraisal, grievance and disciplinary, and attendance management.
• The post holder is responsible for the timely recording and action of reactive estates jobs across the Trust and the Community sites using the CAFM system. (intranet portal and telephone calls)
• Support the Estates Management Team in day-to-day clerical tasks. Example closing jobs on the CAFM system, first point of contact with contractors.
• Ensuring appropriate Help Desk staffing are maintained on site and call handlers.
• Provide advice and support to staff on requesting reactive jobs using the Trusts intranet and telephone calls.
• The hours of work are 37.5 hours per week Monday to Friday.

Working for our organisation

The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

Detailed job description and main responsibilities

Candidates must have experience in a complex provider organisation, and be able to demonstrate the ability to plan and manage own workload in order to contribute to the provision of an efficient and timely Estates Help Desk Function.

Candidates must be experienced in the line management of staff and will ideally have experience in the use of computer aided facilities management systems.

You will thrive within a team working environment, with the ability to drive forward change and develop the estates and facilities helpdesk function.

In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups, individuals with disabilities and women are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.