Engineering Service Manager

☞ Claremont Consulting

View: 107

Update day: 30-04-2024

Location: London

Category: Mechanical / Technical High Technology Electrical / Electronics

Industry: Staffing Recruitment Subcontracting

Job type: Apprenticeship

Salary: £35,000 - £55,000 a year

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Job content

What you will do

The ideal candidate will take personal responsibility for leading service delivery, quality and health and safety by acting as a role model to meet and exceed customer expectations. They will also support the Operations Managers focus on optimisation scheduling and cost management while in addition effectively managing customer relationships across a variety of companies and organisations.

How you will do it
  • To drive efficiencies and productivity of service technicians.
  • To focus and drive deficiencies, materials and product sales.
  • To lead and drive a first class customer service experience.
  • To ensure all engineers conform to QEHS regulations and ensure adequate training is provided as and when needed to meet the businesses requirement for a zero harm workplace.
  • Responsible for all RAMS, PPE, Tool box talks, van audits and accident investigations.
  • Responsible for the continuous improvement of the engineer’s performance, training and development.
  • Management of the engineers call out rota and planned maintenance scheduling.
  • Responsible for internal technical audits.
  • Responsible for technical support/training for engineers and coaching of new apprentices.

What we look for
Essential
  • Experience of working within a service focused business
  • Technical knowledge of service solutions/how to manage complex customer accounts
  • Technical experience and knowledge of fire legislation and standards within the relevant field.

Preferred

  • Preferred previous experience of working within the fire protection industry.
  • Excellent understanding of industries we are protecting
  • How to create and build effective working relationships
  • Preferred experience of leading teams, coaching and developing staff.

If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on company products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.
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Deadline: 14-06-2024

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