Engineer II, Field Service

☞ Thermo Fisher Scientific

View: 103

Update day: 01-06-2024

Location: Uttoxeter West Midlands

Category: IT - Software

Industry: Biotechnology Research Pharmaceutical Manufacturing

Job type: Full-time

Loading ...

Job content

Within our EMEA Life Science Solutions Group (LSG) Business Unit we are looking for an experienced and motivated Field Service Engineer to support our customers with qPCR, Flow Cytometry and other exciting product lines.The position is Home Office based, and he / she will collaborate with the Service Team Leader and the UK service team. The work area will be mainly in Scotland, although travel throughout the UK will be vital at times, and there will be a requirement for travel to Germany for training classes. For this role you will ideally be located in the Glasgow area.As Field Service representative in this position, you will be responsible for delivering service excellence over and above our customer expectations.What you will do:
  • Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
  • Own and deliver service commitments and execute on install and commissioning, calibrations, qualifications, preventative maintenances, training or repairs.
  • Providing responsive telephone and on-site support and work to ensure that the customer is successful in the use of their instrumentation.
  • Will produce timely and accurate reports of your own activities: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc.
  • Maintain high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
  • Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
  • Responsible for optimisation and accuracy of the provided tools and consignment stock.
  • Help on continuous improvement through our Practical Process Improvement Business System
Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...