Engagement/Progression Consultant

Job content

Starting Salary: £25,000 (Dependant on experience)

About the role: We are looking for an Engagement & Progression Consultant who will promote opportunities for learners to participate in sector training and qualifications supported by the Education & Skills Funding Agency and will be responsible for sourcing suitable progression options for learners. The role will be to provide a link between Triage and Jobcentre Work Coaches, Employers and Key Partners, ensuring a regular flow of referrals on programme and job opportunities for learners to access. The Engagement & Progression Consultant will also facilitate awareness sessions to provide information on upcoming training, as well as completing eligibility checks to ensure learners are accessing the most suitable support.

Triage is a Disability Confident Employer who wishes to engage and encourage people with a disability or long-term health condition, ensuring they have the opportunities to fulfil their potential and realise their aspirations. We will interview all disabled applicants who meet the minimum requirements for the job and make reasonable adjustments to ensure candidates are not disadvantaged in any way.

Role themes: Relationships & Stakeholder Management | Quality & Compliance | People Motivation & Coaching

Required criteria:

• Performance driven with the ability to work to various targets including performance and quality measures

• Exceptional communication, marketing and networking skills

• Experience in employability, training, education or learning environments

• Ability to motivate and encourage people, identifying learning needs and matching these to available options

• Excellent time management and organisational skills with experience of being accountable for own work

• Technical skills including strong literacy and numeracy skills, good computer/technology skills and good written communication/record keeping skills

• Excellent communicator both verbal and written

• Applicants must be mobile throughout the region as this role may include travelling to premises across Sunderland, Gateshead, County Durham and South Tyneside.

Desirable criteria:

• Knowledge of welfare/benefits system

• Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines

• Ability to work in a fast paced, target driven environment

• Proven track record in driving online growth (preferred).

• Experience in using current social media channels and tools in a business environment.

• Experience of managing website content, including the use of CMS applications, editing and publishing tools.

• Competent in using Microsoft Word, Excel and PowerPoint, with a working knowledge of database management

About the successful applicant:

• Thrive in a people-centric environment

• Interest in self-development

• Values driven

• Compassionate with a true desire for helping people succeed

• Continuous improvement mindset

• Sharing ideas and best practice will come naturally to you

• Will go the extra mile to get the job done to the highest of standards

More details about the role:

Relationships & Stakeholder Management

• To carry out engagement activities to raise awareness with referral partners about the benefits of participating in certified training

• To be responsible for the lead generation and conversion to increase the number of people signing up to training.

• To be accountable for identifying employer vacancies and placements that match the job goals of learners, aligning with training that supports local labour market opportunities

• To build and foster long standing relationships with referral sources, such as National Careers Service, Jobcentre Plus, Local Enterprise Partnerships, Community Groups, Justice Services and other relevant organisations.

• Work as part of a team towards individual and team targets

• Proactively identify new opportunities to recruit new learners

• To ensure that all data requirements are maintained, records are up to date accurate and deadlines for returns are made.

• Create and develop engaging social media content.

Quality & Compliance

• To manage sourced employer vacancies ensuring that all vacancies are tracked to closure of vacancy, filled or cancelled.

• To maintain learners’ records to ensure audit and quality compliance that meets the needs of the contract holders

• To process documentation accurately and timeously and work closely with the administration team to ensure appropriate information is collated for claim and statistical purposes.

People Motivation & Coaching

• Provide ongoing support for learners to engage in a variety of different and innovative ways

• Ensure a steady flow of referrals on programme by utilising marketing mediums, presentations and follow up phone calls.

• Influence and persuade employers and partners to utilise Triage for their recruitment and training needs

• Assist learners upon completion of training to secure further learning and employment opportunities.

• Provide information, advice and guidance to learners to keep them motivated and engaged.

NB: All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).

Job Types: Full-time, Permanent

Salary: From £25,000.00 per year

Benefits:

• Cycle to work scheme
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Work Location: In person