Education Services Administrator

We are recruiting an Education Services Administrator to our Assessment Delivery team in Assessment Management, within the Education Services directorate.

The team is responsible for ensuring the university’s assessment requirements are put into action via organising and scheduling exams and setting-up and receipting coursework.

Assessment is at the heart of what a university does and our department’s purpose is to enable our students and colleagues to achieve their best by delivering sector-leading excellence and innovation in assessment management.

Assessment Management consists of six teams;

• Assessment Delivery,
• Assessment Systems,
• Assessment Standards,
• Assessment Service Desk,
• Assessment Mitigations,
• Progression and Classification.

Assessment Management is part of a wider Education Services department. The department is organised around three thematic areas: Assessment, Student and Curriculum. Colleagues work collaboratively and flexibly to support the needs of the whole department in relation to the demands of the academic calendar.

The Role

The primary focus of this role will be to:

• Provide excellent customer service and administrative support for assessment activities across Manchester Metropolitan University by establishing excellent working relationships.
• Act as a proactive and responsive member of the team and provide first line support to academic staff, students and external staff through the ticketing systems, emails, and phone calls.
• To prepare for the delivery of assessments (e.g. processing examination papers) and receipt of submissions (e.g. dealing with coursework submission issues, ensuring all is accounted for) and implement any necessary extensions in line with university policy.
• Coordinate timely and accurate information, query and incident response in relation to all aspects of the university’s assessment requirements.
• Linking in seamlessly with other services, to resolve queries and issues, such as the IT Helpline, Student Hubs and the Digital Education teams.

Ideal Candidate

As the successful candidate, you should:

• Have excellent attention to detail, data accuracy, manipulation and interrogation skills.
• Have a passion, ability, and some experience in delivering high levels of stakeholder service and effective communication.
• Be able to work flexibly to achieve team objectives by assisting others and working collaboratively to complete tasks and projects.
• Have the confidence to take responsibility for defined areas of work within Assessment Management.
• Feel comfortable taking ownership of and resolving complex queries.

How to Apply

• Please ensure that you include a CV and detailed covering letter with your application.
• Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria, and give evidence of your experience.
• Please number your points in line with the corresponding Person Specification requirement -Please refer to attached document "Full Job Description - Education Services Administrator"

For an informal discussion about the roles, please contact:

James Proctor,j.proctor@mmu.ac.uk, Assessment Delivery Manager

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring . We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.