Early Help Business Support Officer

Job content

Role Responsibility

We have a vacancy for a full time Business Support Officer in West Kent, supporting our Tunbridge Wells based Early Help Unit.

The Early Help Units undertake casework with a range of families with children of all ages requiring intensive support for multiple issues. These issues may include domestic violence, out of court disposals, prevention of the need for statutory social care intervention, children and young people experiencing significant attendance or behaviour difficulties at school as well as step-downs from Children Social Work Services. The Vision is that every child and young person, from pre-birth to age 25, and their family, who needs early help services will receive them in a timely and responsive way, so that they are safeguarded, their educational, social, and emotional needs are met, and outcomes are good, and they are able to contribute positively to their communities now and in the future, including their active engagement in learning and employment.

About The Role

The role requires someone with excellent organisation and communication skills. You must be able to proactively manage your workload whilst responding to urgent requests and deadlines. You will have strong administrative and IT skills and the ability to collate and manage data. You will also need to demonstrate a confident manner in liaising with the public, professionals, and organisations, acting as a contact point for the Service. The work is interesting, varied and demanding, and we need someone with a calm and organised approach who can make a positive contribution to the success of the team.

Applicants will have an excellent working knowledge of Microsoft Office and be able to demonstrate good communication skills whilst working under pressured timeframes. The successful candidate will have the ability to work under their own initiative in a demanding environment. We are looking for someone who is flexible and occasional travel within West Kent may be required.

This role will also incorporate some homeworking. We offer an attractive package of 26 days paid annual leave plus bank holidays, appealing pension and the Kent Rewards Scheme. In addition to this, we offer opportunities for training and development and teams are currently working flexibly from home and the office.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Interviews will be held the week commencing 10 October 2022 and will consist of a typed task and questions asked from an interview panel.

Contact Details

For more information about this role, please contact Business Support Lead, Emily Mills at 03000 418742 or email Emily.Mills@kent.gov.uk

About The Company

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

• Business Support Officer - Practitioner Support JD (1).pdf