Job type: Full-time, Permanent
Salary: £27,080 a year
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!
Learn much more about DIO in our Candidate Information Guide attached.
Job description
Could you be one of our new Facilities Officers (FO)? This is an opportunity for a hardworking and enthusiastic individual in a key customer facing role within the Central Region which requires an ability to deal with sensitive matters and handle the expectations of customers.
The job is high profile, exciting, varied and provides an opportunity to improve relationship leadership skills whilst working collaboratively with DIO colleagues, Industry Partners, our customers, and other Stakeholders.
The FO will work collaboratively with the Industry Partners and the end users, delivering successful outcomes as part of a wider team enabling DIO to ensure satisfactory outcomes. You will lead your team to deliver but will be expected to actively participate in delivery capability within your delegated powers; this is an exciting role with wide ranging requirements and plenty to engage your interest!
This role plays a significant part in the delivery of services to our customers on a day-to-day and strategic basis focusing on optimising the use of and management of all property, buildings, and workplaces.
This role will oversee, deliver, or support all aspects of day-to-day hard & soft FM services, including contract and supplier management, in addition to the planning and delivery of an extensive maintenance/minor works programme acting as the key customer interface across their area/building working in a partnership of delivery through our supplier partner network.
The FO in this role is accountable for ensuring that their team adhere to and conform with all agreed DIO TLB processes and operating procedures. This role is involved in supporting the provision of service across the sub-area team and in working with the Supplier and other agencies to deliver five key tasks:
1) providing assurance of service delivery and statutory compliance of the estate
2) providing key stakeholder engagement and feedback on Supplier’s delivery
3) performance management to ensure that the Supplier is providing the correct level of service against agreed indicators
4) issue resolution to ensure that site-based delivery issues are resolved to maintain operational outputs, agreed Statements of Need (SoNs)
5) in-year programme delivery.
Facilities Management impacts on the vast majority of individuals in our organisation across the UK and overseas, it adds value through a highly skilled workforce creating efficiencies in service delivery and implementation. Effective Facilities Management, combining resources and activities, is vital to the success of any organisation. As part of developing the capability and productivity of our workforce, DIO offers a range of available FM apprenticeships through Levels 2, 3 and 4 that provide an opportunity to combine practical experience and training to gain accredited professional qualifications and wider skills to pave the way to a prosperous future career, all during your working week!
Our structured apprenticeship programmes guide you through your learning with study schedules and course guides which you can adapt to suit your needs, pace and lifestyle. Undertaking an apprenticeship in DIO means you’ll be fully supported by tutors, work closely with professionals, have access to up-to-date learning and opportunities to network with fellow apprentices throughout your journey.
DIO is where everyone feels valued and supported, enabling our people to flourish, bring greater creativity and innovation to achieve higher organisational performance.
About DIO
View our YouTube video to see more about our work
Person specification
As the Facilities Officer you will:
- Support your team; working with them to assure compliance relating to policy, instructions, and guidance. Working to improve compliance, operational efficiency, and the policy framework. Recording and managing risks and issues up the Governance chain regularly collaborating closely with assurance, DIO/IP teams.
- Strive to build strong collaborative, professional working relationships both within your team, and with other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.
- Supporting and participating in a culture of continuous improvement.
- Apply DIO Risk Management Policy & utilise contract mechanisms to report defects and early warnings.
- Collate information and prepare reports in support of reporting and assurance activities.
- Provide support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities.
Licences
A Full UK Driving licence will be required as public transport is not available. Some overnight stays may be required.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
- Changing and Improving
- Leadership
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
- Managing a Quality Service
Benefits
- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
- Enhanced Parental Leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
To learn more about our full range of benefits, view our Candidate Information Guide attached.
Allowances
This post does not offer any assistance with relocation allowances.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working patterns will be considered.
Things you need to know
Selection process details
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the CV - Job History. In this instance the remaining elements will be tested at interview.
At application stageyou will be assessed against the following:
Behaviours
- Managing a Quality Service
- Delivering at Pace
Experience
- CV including Job History
- Personal Statement
Detailing in no more than 500 words details of experience with the following:
1. Clear written and verbal communication skills
2. Ability to work on own initiative within a wide ranging but structured environment
3. Adaptability to manage changing priorities and tight deadlines
4. Use of Microsoft Office Applications (Outlook, Excel, Teams etc) to support work outputs
At interviewyou will be assessed against the above, PLUS the following:
Behaviours
- Leadership
- Changing and Improving
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.
Application sifting is scheduled to take place on week commencing 16th January 2023.
Interviews are currently taking place via face to face and will be conducted week commencing 23rd January 2023.
A minimum of 2 full working days’ notice will be provided for interviews. We endeavor to stick to these dates, but these are subject to change around business needs.
To assist with your application please find attached below:
1. DIO Candidate Information Guide
For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
Applicants should monitor their Civil Service Jobs application centre regularly for updates.
Some of MoD’s Terms and Conditions of Service (TACOS) changed from 3 February 2014. Those TACOS changes applied to Broader Banded and Skill Zone staff who were new recruits to MoD or who were appointed to a post on substantive promotion, progression or advancement. On the same basis, the TACOS for Departmental Retained Grades changed with effect from 01 September 2014. The document attached to this advertisement provides more information.
All employees joining MOD who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Any move to Ministry of Defence from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at www.childcarechoices.gov.uk
If you need to contact Defence Business Services (DBS) regarding this vacancy, please contact the DIO Enhanced Recruitment Team on DBSCivPers-DIOResourcing@mod.gov.uk
Complaints
Please be aware that the selection and interviewing of applicants is the responsibility of the Recruiting Line Manager (RLM) and not the Defence Business Services (DBS) Resourcing team. DBS do not play any part in the selection and interview process.
Therefore, if you wish to discuss your feedback, or you are dissatisfied with your markings, you should in the first instance raise this with the Recruiting Line Manager of the vacancy.
If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address:
Defence Business Services, Scanning Hub, PO Box 38, Cheadle Hulme, SK8 7NU
If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:
Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ
Or by email: info@csc.gov.uk
Cabinet Office Fraud Checks
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant whose details are found to be held on the IFD will be refused employment
Civil Service Recruitment Principles
Please see the link below for the civil service recruitment principles.
https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
To find out a bit more about what it’s like working for MOD, visit the Civil Service Careers Website
https://www.civil-service-careers.gov.uk/departments/working-for-the-ministry-of-defence/
Please see the MOD Privacy Notice link below which describes how we will use your personal data, explains your rights and gives you information you are entitled to under Data Protection legislation.
https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice
Travel Costs
There will be no reimbursement for any travel expenses for the interview.
Nationality Statement
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Smoke-Free Working Environment Policy
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Deadline: 26-07-2024
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