Digital Receptionist

Job description

AN EXCEPTIONAL BMW/MINI DIGITAL RECEPTIONIST

BMW/MINI Division is looking to grow our Digital Reception Team and recruit the very finest Receptionist team in the UK!

Being the first point of contact for every single one of our ‘family’ of customers makes this simply one of the most demanding and important roles in our business.

You’ll definitely need a clear and confident telephone manner – and be someone with warmth, real charisma and the ability to shine.

This role is working from home but we offer a book a desk opportunity based at Grove Park, Leicester where you can work alongside your colleagues. We are looking for someone who is still within a commutable distance to the dealership, as there will be occasions where we need onsite presence.

Your primary responsibilities will be to answer incoming calls, correctly qualify; transfer / send a message to the correct colleague and delivering a great customer experience in the process.

About You

You will be customer focused, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.

It is also important for you to have a quiet place to work from at home, a good broadband connection and be a self-motivator. All equipment will be provided for you.

Organised, disciplined and flexible, you’ll share our ‘can do’ approach to life, and relish being part of a team covering our phones 7 days a week.

Previous experience would be advantageous but not necessary as full training will be provided. We’ve never been busier and so you will work 40 hours per week between the hours of 8am – 6pm Monday to Friday with a full 1 in 3 weekend rota (with time off in lieu).

You will be required to work from the office during the initial 2 week training program at our Leicester office based on Grove Park, Enderby.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

Our next training cohort is planned 16th May 2022.

If you believe this opportunity is tailor-made for you…what are you waiting for?

Please apply below with a well-thought out covering letter along with your CV to Nicky Collett, Digital Reception Team Manager