Digital Operations Executive - Travel Portfolio

☞ RELX

View: 103

Update day: 01-06-2024

Location: Richmond South East

Category: IT - Hardware / Networking IT - Software Information Technology Restaurant / Hotel / Tourism

Industry:

Job type: Full-time

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RX is in the business of building businesses for individuals, communities and organisations. We elevate the power of face-to-face events by combining data and digital products to help customers learn about markets, source products and complete transactions at over 400 events in 22 countries across 43 industry sectors. RX is passionate about making a positive impact on society and is fully committed to creating an inclusive work environment for all our people. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.www.rxglobal.com
About RELX
RELX is a global provider of information-based analytics and decision tools for professional and business customers. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of whom almost half are in North America.
Are you looking for an opportunity to work on the leading events in the meetings, events and incentive industry?
About IBTM, WTM & ATM: We love events! We organise the leading events for event organisers, including our flagship IBTM world in Barcelona, WTM London & ATM Dubai as well as events in the Americas & Africa. We are passionate about creating amazing experiences that planners can be inspired by.
Our business is about making face to face connections, so we are looking for outgoing, customer centric people to join our hard-working team in a busy, dynamic and agile work environment.
We are looking to recruit a highly motivated and enthusiastic Buyer Digital & Operation Manager to work on the Hosted Buyer Programme primarily for IBTM World in Barcelona. The Hosted Buyer Team recruit high level meeting and event organisers to attend our events and ensure they have an amazing and productive experience.
Our ideal candidate will be super organised and have excellent attention to detail. The role is really varied so you need to be great at multi-tasking and happy to work on multiple projects at the same time. You must be good on computer systems and databases (we have our own in-house EventsAir) and fast at picking things up as well as being great with people and customers as we are looking to ensure that our customers feel really valued.
The role: To work with the Hosted Buyer Team on buyer operations. This is a broad role covering all aspects of the buyer’s event attendance and encompassing everything from managing hotel allocations and travel to helping them manage their onsite appointments and organising onsite events as well as dealing with their enquiries relating to their visit to our shows.
Key Responsibilities
    • Management of post event tours and organisation of onsite events such as dinners, networking events and conferences
    • Managing the fulfilment of sponsorship deliverables related to Hosted Buyers
    • Management of brief submissions and deliverables required for Hosted Buyer registration set up on the HB database /platform
    • Management and build of Hosted Buyers invitations/communications from the Hosted Buyer Platform
    • Management of Hosted Buyer onsite appointment diaries including manipulation using the system, moving appointments, and pulling reports
    • Contacting meetings & events suppliers daily via email or phone to confirm the information provided on hosted buyer applications
    • Manage and coordinate with the RXPH team a high volume of incoming Hosted Buyer queries in a professional manner by email and phone
    • Actively encourage registered Hosted Buyers to fulfil their appointment commitment
    • Liaise with official travel partners on Hosted Buyers travel and accommodation arrangements
    • Provision of excellent customer service, using a proactive and creative approach
    • Contribute to the flawless delivery of the Hosted Buyer Programme in Barcelona
    • Work Closely with Hosted Buyer Account manager to ensure all buyers requirements are fulfilled
    • Working closely with the marketing department ensuring all the campaign & communication is aligned
    • Working closely with sales team ensuring all the exhibitors’ fulfilments are completed during appointment matching process
    • Administrative duties to support the Hosted Buyer Programme
Ideal candidate profile:
    • Good interpersonal, written and telephone communication skills
    • Organisation and logical thinking skills
    • Excellent database/IT skills, especially Excel, Smartsheet and data analysis
    • Highly proactive approach to gathering prospects and registrations
    • Ability to work calmly under pressure with great attention to detail
    • Enthusiastic team player who can work collaboratively in an international environment
    • Excellent time management skills with the ability to meet deadlines and juggle priorities
    • Creativity – developing and proposing solutions to queries and a positive approach to conflict resolution
    • An interest in the international events industry
    • A flexible approach to working methods, hours of attendance and other duties that maybe
In return Reed Exhibitions offer a dynamic, agile working environment in the centre of Richmond, a multitude of benefits and excellent training and opportunities for career progression.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
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Deadline: 16-07-2024

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