Digital Operations Assistant – Projects

Business Introduction Assistant

Supporting the Business Operations Specialist in understanding key issues and ensuring good handover of new projects to the business. Liaise with the business and work cross-functionally within the Scrum teams to understand the requirements of specific projects, making sure the new features are fit for purpose and improve the customer experience.

About the opportunity:

Work right at the heart of the business and join us on the exciting journey we’re on.
Be involved in a variety of projects – working with great people to build a brilliant digital experience for our customers. Fast paced and extremely passionate, our boots.com team drive our success and keep our customers coming back for more, through a seamless user experience. Ensuring we deliver quality right through the development process, leads to a website and app that make our customers feel good and inspiring our colleagues.

• Supporting the Business Introduction Assistant Manager in understanding the product backlog priorities and the work coming through the development teams, liaising with the boots.com teams and cross-functionally in the development process to understand the requirements of specific projects, giving input in meetings where required
• Keeping the Business introduction Assistant Manager updated with developments within the Scrum teams and supporting the wider Boots.com team with any issues found during day-to-day activities including out of hours support
• Working with the boots.com teams to test new features and multi variant tests and support the go live planning, ensuring it is aligned with all other activity on boots.com/ie
• Regularly reviewing the Boots websites across multiple browsers and devices to check and ensure the customer experience is consistently the best it can be
• Accountable for understanding the many different systems and tools that are required to support Boots.com releases and testing

About you

• You will have an inquiring, analytical mind, great attention to detail, and passion for the business
• You will enjoy change, and have the personal strength and confidence to ride the highs and lows of a dynamic business
• You’re a self-starter. You will possess excellent verbal and written communication skills, can build strong relationships, both internally and externally
• Problem solving, a structured approach and a desire to improve business processes will be some of your core skills
• You will be proficient in the use of Microsoft Office, have an interest in e-commerce websites and ideally (have experience in) experience of web-based testing and agile methodologies.

Benefits:

We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Boots Pension Scheme
• 25 days holiday + bank holidays
• Discretionary annual bonus scheme
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
• All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

At Boots we’re proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact charley.toomer@boots.co.uk