Digital Change & Culture Manager

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

Within the Data & Analytics Enablement Tribe, the Data Change and Culture Squad is responsible for helping our people to adopt a data driven culture and data-driven mindset. We want to ensure the changes land effectively by applying human centred service design into our initiatives and behavioural intervention. As we live by the Digital Way Principles, we are on our journey to be more customer obsessed in delivering people-first transformation programmes. We recognise human centred design is essential to make change stick in individuals and team dynamics.

The primary goal of this critical role is to support the Data Acceleration programme, one of the most radical and influential transformations BT is ever going to go through – and data is at the heart. You will be responsible for helping us establish a data driven culture and adopt a data-driven mindset. We want to ensure the changes land effectively building on methods we have been applying successfully in our human centred service design. Our Data Change and Culture Squad will connect with functional and change leaders across the business to help them plan their initiatives, support them as they pilot and go through change, and provide assurance as they move towards fully embedding the changes.

You’ll Have The Following Responsibilities

• Supporting change management and culture services for one or more Customer-Facing Units, working closely with the wider Change and Culture team as we establish a data-driven culture across the business
• Conduct change impact assessments and training needs analysis so that we can be data driven and insight led in our change approach
• Effectively engage and manage stakeholders using human-centered design principles to ensure we inspire, involve and inform colleagues throughout the transformation
• Drive the skills and capability agenda, supporting logistics for training and certification programmes so that BT colleagues have data skills fit for the future.
• You will be an active learner that is proactive and self driven in the delivery of services to stakeholders and your own professional development
• Identify, consolidate and communicate business requirements to stakeholders internally and externally so that we can design and deliver the best solution for our customers
  

You’ll Have The Following Skills & Experience

Communication

• Excellent communication skills, including writing, proofreading, editing and tailoring communications to the required audience/channel
• Ability to communicate professionally, clearly and effectively to target audiences
  

Change Management

• Understands and can explain at least one change management methodology (PROSCI)
• Responsive to change; embracing change at pace and pro-active in anticipation of change related hurdles and challenges
  

Stakeholder Management

• Strong business acumen and awareness to impacts of change to stakeholders
• Ability to build and influence relationships effectively including senior stakeholders
• Understand the perspectives and agenda of stakeholders and take this into account when communicating
  

Corporate Technology Environment

• Understanding of the sector and the complexities of driving change in a corporate technology, engineering and or telecoms environment. Will need to build on or develop knowledge of the complex BT services portfolio, and be able to predict, understand and innovate interventions to enable our transformation
  

Benefits

• Competitive salary
• 25 days’ annual leave, plus bank holidays, and additional days for length of service
• 10% on target bonus
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans
  

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Business improvement

Main location

UK & Ireland-United Kingdom-London-London

Other Locations

UK & Ireland-United Kingdom-Lancashire-Manchester, UK & Ireland-United Kingdom-West Midlands-Birmingham, UK & Ireland-United Kingdom-Avon-Bristol

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

Jul 18, 2022, 12:59:00 AM