Deputy Property Manager - Barking, England

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role - Deputy Property Manager

Pinnacle are looking for an experienced, knowledgeable and enthusiastic Deputy Estate Manager to assist with the everyday running of a high-end housing development in the Barking area.

We are currently looking to recruit a skilled and experienced Assistant Property Manager to support the Senior Property Manager in the holistic management of the residential developments at Barking Riverside.

Duties/Key Responsibilities

• Undertake regular block inspections and create reports detailing observations and remedial work required
• Instruct contractors to quote for and carry out repairs and compliance tasks, and verify that work has been completed to specification and to a high standard
• Monitor and update the asset tracker on Fix Flow to ensure the developments’ compliance with health & safety legislation
• Register and monitor communal insurance claims with the building insurance provider
• Approve and apportion contractor invoices from service charge accounts
• Assist in setting annual service charge budgets, and in the issuance of demands and formal notices
• Manage supplier and creditor queries regarding payments of invoices and quotations
• Assist leaseholders with inquiries relating to our services, and service charges
• Create and issue correspondence to residents in relation to the efficient management of the development, ie: nuisance warnings, lease breaches, and management requests
• Attend resident and client meetings as when required by the Senior Property Manager.
• Responding to emergency situations (sometimes out of hours), co-ordinating contractors and liaising with leaseholders.
• Assisting with Health & Safety issues, reporting any incidents or near misses, and ensuring H&S audit tasks and risk assessments are completed periodically.
• Assist in managing the site-based staff including cleaning operatives, the caretaker and concierge.
• Proactively communicating with leaseholders in person, via email or letter, and by the resident portal and/ or app.

Skills Required

• Attained or working towards AIRPM accreditation
• Experience in leasehold property management.
• Demonstrate excellent understanding of health & safety regulations and considerations.
• Commitment to Customer Service with excellent communication skills.
• Maintenance and contract management experience.
• Resilience under pressure.
• Methodical & organised.
• Good use of initiative, and proactive in identifying priority tasks.
• Motivated and driven by results.
• Experience of work to tight schedules.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

Barking Mock