Deputy Director - Student Experience

Contract type:Full time (37.5 hours) – Fixed Term until 01/09/2024

Location: Stockton-on-Tees, Durham University International Study Centre

Salary:up to £47,840.00 per annum (DOE)

JOB OVERVIEW

As the Deputy Centre Director (Student Experience), you will be responsible for overseeing a team of three Heads of Functions: Head of Student Support, Head of Registry & Operations, and Head of Progression Support. Together, you will strive to ensure that our students receive a great experience both within and outside of the center. As a senior leader, you will set high expectations for students and staff, and provide guidance to enable them to achieve the best possible outcomes. You will ensure compliance with UKVI regulations and other quality assurance processes as required by Study Group, our university partner, and regulatory bodies. In addition, you will act as the Deputy Designated Safeguarding Lead.

The ideal candidate for this role will have experience in strategic leadership within a complex, multidisciplinary environment, with a proven track record of success. A strong understanding of UK higher education and experience in managing staff in international and/or UK further and higher education contexts is essential. You will be able to articulate a clear vision for continuous improvement and work collaboratively to achieve our goals for student outcomes. You will also have excellent interpersonal skills to foster strong working relationships with our university partner and across the Study Group network.

ABOUT THE ROLE

• Provide powerful and inspirational leadership across the centre
• Articulate and implement a clear vision to drive forward continuous improvement and enable the Centre to achieve the aspirational targets for student outcomes
• Articulate and implement a clear vision for the development of the student experience partnership with Durham University, including appropriate progression routes that maximise opportunities for recruitment to the college
• Lead and motivate staff to contribute to ensuring the best possible student outcomes, progression and student experience.
• To provide ongoing training for student experience staff in collaboration with the Head of Quality Assurance & Enhancement
• Act as a Deputy Designated Safeguarding Lead (DDSL) for the ISC, helping to ensure that safeguarding is embedded into centre operations.
• Oversee Student Services activities and ensure that all students receive a smooth, legally compliant and efficient entry into the ISC.
• Oversee new student pre-arrival, induction, out-duction and transition activities including arrivals arrangements and documentation
• Ensure that the Centre is compliant in relation to its safeguarding responsibilities, and all staff across the Centre are aware of their obligations and to who to report concerns.
• Accountable for ensuring that the Centre is compliant with UKVI regulations and maintains good relations with the central Visa team to be aware of any new and upcoming changes in visa regulations.
• To act as the nominated Health and Safety Representative for the Centre ensuring that all Health and Safety policies and procedures are adhered to.

ABOUT YOU

• Bachelor’s degree or equivalent (Essential)
• Formal leadership and management training (Desirable)
• Leadership and management experience in a teaching and learning environment (Essential)
• Welfare, safeguarding or DSL experience (Essential)
• Experience in working proactively to develop, build and maintain the Student Experience (Essential)
• Experience in leading large teams in the support of staff and students (Essential)
• Experience in providing academic and/or pastoral support to international students (Desirable)
• Experience in partnership working or partnership management in the education sector (Desirable)

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.

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