Dental Receptionist/Administrator

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Do you want to make a difference?If you are well organised, able to prioritise and work on your own initiative without direct supervision, but also enjoys working as part of a team to provide excellent patient care, then we look forward to hearing from you.The Special Care Dental Service is part of a countywide service providing NHS Dental treatment to patients on referral. We have clinics across the county, operating Mondays to Fridays, 08:30am to 4:30pmThis position offers a wide variety of administration duties and the opportunity to extend your knowledge of the administration side of the Special Care Dental Service. You will need to be competent in using information technology. A dental software package is used in our clinics and full training will be given.Previous dental or medical reception/administration experience would be an advantage.The successful applicant will be based across two clinics, for 4 days, (days to be agreed) at our Liverpool Gardens clinic in Worthing.Interviews will be held at our Headquarters in Haywards Heath.For further details or to arrange an informal visit, contact:Victoria May, Dental Nurse Manager - 04466 661 340 or v.may@nhs.netEmma Mason – Business Administration Manager – emma.mason2@nhs.netOrganise, plan and prioritise workload.Operate a telephone system answering queries, taking messages and making appointments in a professional manner.Provide a high level of administrative and clerical support to clinicians and the dental teamArrange team meetings, facilitate them, minute taking then circulate to all concerned.Process mail arriving by post, internal mail and e-mail, following correct procedure for these items.Ordering Stationary products to ensure supplies are kept fully stocked for the clinic.Patient records to be maintained accurately and stored in accordance with the data protection act.Process the invoice and purchase orders for the clinic returning them to HQ on a regular basis.prepare patient notes paying particular attention to patients who may have outstanding balancesLiaise with the Dental Nurse to ensure any laboratory work is back in readiness for the patient’s appointments.Ring all patients prior to their appointment to remind them to help reduce the number of Failed to Attends (FTA’s).Keep a short notice cancellation list to hand to be able to fill any appointments that became available.process all patient referrals, including updating the patient status within the e:referral system adhering to the 18 week ruleNew patient waiting list to be kept up to date and reviewed on regular basis, ensuring waiting time standards are adhered to.Special Care Dental Services prides itself in providing an exceptional level of service to its service users and we are looking for a motivated and enthusiastic person who is able to work, learn and actively contribute within our team. You must have excellent interpersonal skills and be committed to providing the highest levels of service to customers.If you are looking for a challenge and want to join a dynamic team in a friendly and pro-active Trust then this is the role for you.For further details / informal visits contact: Name: Victoria May Job title: Dental Nurse Manager Email address: v.may@nhs.net Telephone number: 07799 661 340Victoria is available Mondays - Wednesdays 0830-4.30pmAlternative ContactEmma Mason, Business Administration Manageremm.mason2@nhs.net