Customer Services Advisor, Grantham (Lincolnshire)

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View: 104

Update day: 07-05-2024

Location: Grantham East Midlands

Category: Consulting / Customer Service IT - Software

Industry: Marketing Advertising Online Media Computer Software

Position: Associate

Job type: Full-time

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Job content

Are you a customer service professional looking for a new challenge?

We are recruiting for a Customer Services Advisor to join our team based at our Distribution centre in Grantham , Lincolnshire on a permanent basis.

Reporting to the Customer Services Team Leader, you will work collaboratively to distribute the bestselling books into retailer’s hands so that they can be read by book lovers all over the world.

As a Customer Services Advisor, you’ll be passionate about ensuring that our customers receive our consistently high level of service at all times. Your aim will be to ‘read’ them and anticipate their needs, with a focus on resolving any issues efficiently whilst providing a friendly and supportive service.

You’ll be responsible for handling incoming telephone calls, order processing, setting up contracts, managing general enquiries and any other business associated with our customers. No two days will be the same, and as a Customer Service Advisor with Penguin Random House UK, you’ll be empowered to support, advise and offer peace of mind to solve issues effectively.

This role will suit someone with previous experience in a customer facing role or administrative environment, who can work independently and confidently as part of the wider team. An eye for detail and accuracy, the ability to organise and manage your own workload and prioritise tasks accordingly will be essential.

You’ll be a strong user of IT software including Microsoft Excel, and will be a great listener who remains calm under pressure.

If you’d like to apply for this position, please submit your CV and Cover Letter by midnight on Wednesday 7th July 2021.

Salary:c.£19,000 depending on how your skills and experience align to the role, plus bonus and benefits.

We’re currently working remotely, and expect to be able to return to our offices from July. At this point, we will also be starting a trial of hybrid working across our company and we’re happy to discuss flexible working options at interview stage.

What You Can Expect From Us

Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:
  • 25 days paid holiday entitlement in year one, plus bank holidays
  • Medical cover
  • Life assurance
  • Cycle to Work scheme
  • Discounted gym membership
  • Personal Learning Allowance
  • Generous pension scheme
  • Summer working hours (role dependent)
  • Volunteering policy and charity matching
  • Employee Assistance programme
  • Mentoring programme
  • Extended Parental Leave policy
  • 60% Discount on Company books
  • Each site has trained mental health first aiders
  • We plant a tree for every new employee to our business
Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.

We partner with The Book Trade Charity, who provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here: https://www.btbs.org/

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: The Random House Group Limited

Country: United Kingdom

State/Region: Lincolnshire

City:Grantham

Postal Code: NG31 7XQ

Job ID: 156143
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Deadline: 21-06-2024

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