Customer Service Travel Support Advisor

☞ Somerset Passenger Solutions

View: 112

Update day: 11-06-2024

Location: Bridgwater South West

Category: Restaurant / Hotel / Tourism

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Job content

SUMMARY OF POSITION/JOB PURPOSE:
To work with the Customer Service Manager to deliver exceptional customer service to the client and customers of the HPC project in line with KPI requirements. To act as main point of contact at HPC for all travel enquiries and any complaints, resolving issues to the highest possible standard. Provide support to the wider Customer Services team in various locations.
SUMMARY OF KEY DUTIES & RESPONSIBILITIES:

  • To act as the main point of contact at the HPC reception building for all travel related enquiries.
  • Provide passenger liaison support.
  • Provide passengers with accurate information regarding the services we provide.
  • Use vehicle tracking information to provide passengers with accurate information regarding their service.
  • Process and follow up any customer queries or complaints.
  • Liaise with departments to resolve any issues raised.
  • Process transport allocation forms and issue parking permits.
  • Monitor and respond to all emails regarding travel in the generic travel mailbox.
  • Provide cross cover for the HPC Inductions and SPS onsite office as and when required.
  • Assist with production of management information, adhering to defined templates and ensuring compliance with information security protocols and Data Protection. This includes data to support KPIs and any ad hoc reports as and when required.

QUALIFICATIONS/KNOWLEDGE:

  • *Desirable:

Driving licence
Degree or equivalent in related discipline
PCV Licence
SKILLS AND EXPERIENCE:

  • *Essential:

Microsoft Office IE; Excel and Word
Customer service background

  • *Desirable:

Management/Team Leader experience
Knowledge of domestic and EU driving regulations
PERSONAL ATTRIBUTES/OTHER:

  • *Ability to work on own initiative
  • Ability to work under pressure and meet tight deadlines
  • Excellent interpersonal skills
  • Ability to problem solve
  • Analytical, good attention to detail and able to demonstrate high levels of accuracy
  • Good organisational skills
  • Ability to time manage and prioritise
  • Strong communication skills (verbal and written)
  • Understands the need to maintain confidentiality at all times
  • Demonstrates a customer first approach and strives to exceed customer expectations
  • Commitment to work unsocial hours as business need dictates

Job Type: Full-time

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Deadline: 26-07-2024

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