Customer Service Supervisor

• Based at our support centre in Ross on Wye
• £30,000 OTE
• Permanent, 37.5 hours per week

PGL is synonymous with learning outside the classroom in a framework of fun, safety and achievement. We’ve been giving young people the adventure of a lifetime since 1957 and now operate outdoor activity centres across the UK, France and Australia. Our staff are integral in contributing towards the life-changing experiences of our guests, and enriching the lives of young people.

Being part of the PGL team is challenging, rewarding, exhilarating and fun!

Our new Customer Service Supervisor will be based from our newly-refurbished support centre within walking distance of the picturesque town of Ross-on-Wye, benefitting from plenty of free parking, on-site gym and a warm and supportive working environment.

THE ROLE

The Adventure UK department are responsible for all School & Group bookings travelling to our UK activity centres. As a Customer Service Supervisor, you will be responsible for managing a team of Customer Service Advisors, who’s key purpose is to ensure a smooth and enjoyable pre-travel experience for all customers.

You will be responsible for recruiting, training, and developing a highly performing and engaged team. Setting clear direction by communicating performance against objectives and motivating the team to achieve set targets.

IS THIS YOU?

We are looking for a natural leader, who can develop and motivate a team. You must be able to build and maintain strong working relationships and make commercially sound decisions, managing your own time and workload effectively. You will have previous experience working in a customer services / call centre environment and motivated by ensuring your team deliver the best experience to all our customers with each and every interaction they have.

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

• 
  A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover
  
• Sector leading family friendly policies (for example 90% of your salary for 26 weeks for maternity, paternity or adoption leave)
  
• Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops
  
• Health, financial and wellbeing support through our Employee Assistance Programme, health cashback plan and Salary Finance platform (loans, advances, savings and financial education)
  
  

For a full Job Description and Personal Specification please click here