Customer Service Supervisor

☞ East Riding of Yorkshire Council

View: 103

Update day: 30-04-2024

Location: Hessle Yorkshire and the Humber

Category: Consulting / Customer Service Part-time

Industry:

Job type: Part-time, Permanent

Salary: £23,942 a year

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Job content

The job itself

If you are someone who enjoys working with a diverse range of customers and you can deal with difficult situations effectively, our Customer Service Supervisor may be the job opportunity you have been waiting for.

Our Library and Customer Services network is based across 26 East Riding sites, delivering support and high-quality enquiry, library and information services to our local residents. We’re recruiting for a Customer Service Supervisor to join Hessle Multi Service Centre, to supervise a team of 5 Customer Services Assistants.

The role of Customer Service Supervisor includes a variety of responsibilities including;

  • Managing, leading, motivating and developing a small team of Customer Service Assistants
  • Providing effective management of the library and customer service operations at the centre
  • Engaging with customers and local partners to develop and promote our services
  • Supporting activities within the centre such as storytime, book groups and tech time
  • liaising with other council departments to provide the very best outcomes to our local residents

This is an ideal opportunity for someone with excellent customer care, organisational and communication skills who is friendly and confident and enjoys team work. In addition to the salary we offer a range of additional benefits (see the "What we offer" link below).

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Deadline: 14-06-2024

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