Customer Service Representative

☞ BMI Group (Roofing & Waterproofing)

View: 103

Update day: 11-06-2024

Location: Milton Keynes South East

Category: Consulting / Customer Service IT - Software

Industry: Building Materials

Position: Associate

Job type: Full-time

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Job content

Empower, Connect, Evolve,andInspire -these are the values that drive us and make BMIa company where you can thrive and grow.

Customer Service Representative

Office address: BMI House, Kiln Farm, Milton Keynes, MK11 3LW (Head Office for our UK & Ireland business)

Please note that this role is Monday - Friday (40 hour week). We have adapted our office environment to make it safe for our employees to use in this current climate.

BMI is a strong leader within the roofing industry and we’re looking for a skilled Customer Service Representative/Agent to join our team.

This is an exciting full time position where you will be instantly adding value and becoming an important member of the team.

The Role

As a Customer Service Representative your role is to deliver excellent customer service and build positive relationships with both internal and external customers. You’ll be delivering excellent customer service over the phone to both internal and external customers and building positive business relationships.

The role includes high volume inbound and outbound end to end call management. You must have experience dealing and managing queries start to finish.

Key Responsibilities
  • Deal with all customer queries (phone and email) efficiently and effectively
  • Ensure accuracy of order processing (SAP), including correct pricing to eliminate any invoice pricing queries
  • Manage any supply or delivery issues to ensure OTIF target is achieved
  • Develop professional working relationships, in particular ensuring close communication with Field Sales on all account management matters
  • Maintain all the systems, procedures and practices which support the sales and customer service function
  • Record all customer complaints on the Complaint Notification systems. Investigate, resolve and close within agreed timescales
  • Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI’s.


What We’re Looking For

We’re looking for those who are motivated to go the extra mile for our customers. You’ll enjoy developing lasting relationships and thinking of effective solutions quickly!

To be successful, you’ll have an excellent telephone manner dealing with queries and using an ERP system.

You’ll be experienced working in a fast-paced customer service environment dealing with volume calls and emails and being adaptable as and when required.

Who are we?

At BMI, we believe a roof can offer so much more than shelter, protection and peace of mind. Today a roof can also be a power station, a living space, a vertical garden, even a work of art.

BMI UK & Ireland is headquartered in Milton Keynes, our new office encourages collaborative working and we have free parking onsite and complimentary fruit for employees.

We offer a competitive salary along with a bonus structure and 25 days annual leave (plus bank holidays).

A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.

Working together we can achieve great things. Come and join us.
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Deadline: 26-07-2024

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