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Customer Service Representative
View: 109
Update day: 11-06-2024
Location: Gateshead North East
Category: Other
Industry: Wholesale Building Materials Chemical Manufacturing Construction
Job type: Full-time
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Job content
We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.For more information please visit www.akzonobel.com.
© 2023 Akzo Nobel N.V. All rights reserved.
Yacht Customer Service Representative
Italian Speaking
Competitive salary and benefits package
Felling, Gateshead NE10 0JY
Immediate Start Available
If you have experience in a client-facing role and are a native Italian or can speak Italian like a native, this is an exciting opportunity to join a world expert in making coatings. Operating in over 150 countries, AkzoNobel is home to well-known brands and has been awarded Top Employer status in the UK & Europe. We are now recruiting a Customer Service Representative to support our Yacht Coatings business by providing outstanding client service for our many customers.
Customer Service Representative – The Role
- Acts as first-level contact with customers to efficiently manage order receipts and prioritize work to meet strict deadlines
- Process orders using our SAP system in line with our On Time and In Full-service level agreements.
- First-level contact to answer customer queries, provide additional supporting documentation, and resolve issues
- Managing and resolving customer complaints
- Housekeeping and organization.
- Producing customer backorder reports on a weekly basis and backorder control
- Manage invoicing & and credit control procedures.
- Build product/customer knowledge to find additional product solutions for customer needs.
- Transfer orders through to third-party warehouse and logistics distribution teams, record and investigate any discrepancies
- Complete and record all additional documentation as required
- Closely cooperate and foster good relationships with our external sales, technical, manufacturing, and supply teams
- Manage customer accounts.
- Comply with all corporate and site policies and procedures regarding personal conduct and HSE standards
- Complete all mandatory HSE training as required.
- Good standard of education including Math and English
- Experience in customer service (internal and external).
- Experience in an export business.
- Proficient user of MS Office.
- Knowledge of SAP desirable but not essential
- Fluent Italian & good level of English (verbal and written).
- Excellent communication & interpersonal skills.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Good at building relationships and committed to providing excellent client service.
- Well organized, accurate, and with an eye for detail.
We offer great personal development opportunities and roles with breadth, depth of scope, and impact. We also offer comprehensive packages including:
- Competitive Salary
- 25 days holiday excluding bank holidays
- Income protection
- Staff discount at Dulux Decorator Centre stores
- Employee Assistance Programme
- Employee Life Assurance
- Company pension
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover, and more!
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Deadline: 26-07-2024
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