Customer Service Representative

Job content

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Customer Service Representative

Vehicle Refinishes

Didcot

£22,425 - £26,910 per annum plus benefits

A good communicator, your customer service skills are excellent. Now you are looking to develop your career in a business that will make the most of your expertise and build your talents. That business is AkzoNobel. Home to world class products, we have been awarded Top Employer status and are recognised globally for being first with ideas, driving innovation and delivering innovative products all of which allow us to build successful partnerships with customers.

As a Customer Service Representative, you will be involved in a broad range of tasks as you coordinate internal sales activities for clients. This will involve overseeing order processing using our ERP system, managing invoicing and credit control procedures as well as handling any customer complaints and reporting. You will also maintain customer records and build client knowledge to ensure we maximise sales opportunities. We will look to you to provide the support and administration required to deliver a first-class client service. Important will be the ability to follow processes and procedures as well as identify opportunities to improve our service to customers. This not just an administration role, we will look to you to support promotions and actively engage in sales.

A good organiser, you will need to be self-motivated, accurate and be comfortable hitting service level targets. You will need a good grasp of PC systems, a superb telephone manner and the ability to think quickly and solve problems. You should have experience in a customer facing role, such as hospitality, retail or customer service.

Who are AkzoNobel?

Customers around the world use our trusted brands and products. Some of them are household names, others are more specialist products, but everything we make is likely to play an essential role in your daily routine. We are experts in the proud craft of making paints and coatings, setting the standard in colour and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Our products transform homes and interiors, make buildings better, keep transport moving, and the wheels of industry turning. We have four clear and simple values: Customer Focused, Deliver on Commitments, Passion for Excellence and Winning Together. These values provide the ‘how’ for successful strategy implementation.

If you want to be part of an organisation that is truly passionate about what they do and how they do it then we would love to hear from you.

Please note: In the event of a high candidate response to this vacancy we may close the application period earlier than the date shown.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We may consider flexible working for this role.

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Acquiring Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 12546