Customer Service Representative - Full time ‘No weekends’ shift 37.5 hours

Customer Service Representative - Full time ‘No weekends’ shift 37.5 hours

Bristol or UK wide

Start date: 23rdAugust 2021

Permanent position

Salary starting at £17,374.50 + the potential to earn more with our pay for skills package + monthly performance-related bonus + Progression Opportunities + Training & Development + Award Winning Employee Share Plan + 25 Days Holiday + Excellent Working Culture

Are you looking for free weekends from your role and structure, even in a contact centre? We’re looking for good people, who are good with people to join our Customer Service team. Shift start times vary between 08:00am & 10:30am and you’ll work no later than 6.30pm. You’ll be dealing with a range of customers and there’s also a monthly bonus potential.

• Shift pattern Rota: Monday – Friday no bank holidays.
• The training will be on a full-time basis 9am-5.30pm Monday to Friday 4-5 weeks

Job Introduction

Are you looking to join an innovative and growing company that offers the ability to work from home in the UK, support from your team and great career progression, or if you’ve been searching for a workplace that offers fantastic training and development, employee benefits and a generous share plan scheme, with a monthly potential to earn a bonus plus the ability to increase your salary with a “Pay for Skills” package, then this is the role for you.

Who are we looking for?

We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that Computershare maintains its excellent reputation.

We are looking for candidates with the following experience and attributes:

• Previous experience of delivering excellent customer service
• Strong communication skills
• Ability to work as part of a team – positive outlook and high energy are key!
• PC literate - including MS Office applications such as Outlook, Word and Excel
• Enthusiasm to develop new knowledge and skills
• Commitment to quality customer service

You must be available to start with us on 23rd August 2021 and no leave can be taken in the first five weeks of starting the role, whilst you’re training. The role is not available outside the UK and you must have reliable Internet/Wi-Fi connection.

What’s involved in the role?

The Customer Service Representative role is all about helping customers, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to ensure we maintain a consistently high level of customer satisfaction.

You’ll join our Contact Centre Team, dealing with a range of enquiries. Following your training program, you’ll be providing customer support and responding to queries by telephone, web chat, email, social-media and mail to our customers who could be: shareholders, employee share plan participants, agents, landlords, tenants, employers, parents, care-providers and customers.

This is a very dynamic role, and no two days are quite the same. Providing services on behalf of our clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes. If you’re looking to build a career at Computershare, there is no better entry point!

About Computershare

Founded in 1978, Computershare employs over 12,000 people across the globe, providing services in over 21 countries to more than 16,000 clients. With a market capitalisation value of over $7 billion, Computershare has a group turnover of over $2 billion per annum. A global market leader in transfer agency and share registration, employee equity plans, proxy solicitation, mortgage/loans services and communications, we also specialise in a range of other diversified financial and governance services and are a trusted partner of the UK Government.

Computershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.

Our vision is to leverage our global network, specialised technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of the industry. As the perfect partner for organisations seeking consolidated tailored solutions and superior service, we constantly strive to widen the gap in quality between us and our competitors.

We have three key values that drive everything we do:

• Certainty – Count on us to deliver every time
• Ingenuity – Look beyond today’s problems to find tomorrow’s solutions
• Advantage – Unlock your competitive advantage

Keeping our employees safe

We’re currently performing all interviews, assessments and background checks online to ensure the safety of everyone involved.

Most of our employees are working remotely. For people who need to be in the office we’re following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.

Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely. We will ask you to send us an email with your right to work and proof of address documents attached, please ensure you have these documents available.

The welfare of our employees is of paramount importance to us, and we will continue to do everything we can to keep our people safe during this difficult time.

A Truly Diverse Place to Work
Computershare celebrates the diversity of our people and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Working for Computershare

We pride ourselves on offering continuous training & development along with career progression opportunities for all employees. Appropriate training will be provided as the role demands ensuring the individual is set-up for success.

Computershare offers all employees 25 days holiday, excellent pension scheme, shareholder incentive plan, and a flexible employee benefits scheme.

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Computershare Investor Services PLC is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.