Customer Service Practitioner Apprentice

Job content

Customer Service Practitioner Apprenticeship Level 2

We are seeking to recruit an enthusiastic and highly motivated Administration Apprentice to join our busy Minor Injury/Outpatients Department and Wards, Administration team within NHS Somerset Foundation Trust.

This post will be based at Burnham on Sea War Memorial Hospital 37.5 hrs a week, with protected study time to complete Customer Service Practitioner Level 2.

We require a conscientious candidate and who is eager to learn and can cope with the pressure of a busy hospital. Good communication skills, interpersonal skills and the ability to provide a friendly and efficient front desk.

An outgoing personality, approachability and professional demeanor will be required as you will be required as you will be the initial point of contact for our patients and visitors as well as assisting consultants and other hospital staff.

Full training for the post and a uniform will be provided.

As part of your learning you will complete an educational pathway with Bridgwater and Taunton College, which we will fully support you with.

Bridgwater and Taunton College is located across two primary sites but the majority of your delivery will be supported online, through asynchronous study. You will be allocated a college academic mentor for the duration of your programme who will work with both you and your line manager to identify opportunities for growth and development and you will also attend a series of workshops to support knowledge development in business administration.

This is a fixed term contract for 18 months, gaining valuable work experience in Customer Services and a Level 2 qualification.

Salary Information for Apprentices

Year one of Apprenticeship: £8,385 per annum, pro rata -all age groups

Year two of Apprenticeship: age related if applicable

19 - 20 years: £12,792 per annum, pro rata

21 - 22 years: £16,302 per annum, pro rata

23 and over: £17,374.50 per annum, pro rata

Please note: If you are successful for interview, you will be required to bring the following with you: Proof of any essential qualifications stated on the Job Description, proof of NHS payslip if coming from another NHS Organisation and all ID to prove your identity and Right to Work (More details will follow for successful applicants invited to interview)

Our values are simple: Outstanding Care, Working Together, Listening and Leading.

Benefits

With this in mind, we offer a range of staff benefits including

We recognise that our staff are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientious of our staff.

Excellent annual leave entitlement

Relocation package – up to £8,000 (Subject to eligibility)

Enhanced rates of pay

NHS Pension Scheme

Free parking on most of our sites

NHS discounts

Training and development

Flexible working

Paid registration fees for the 1st year for newly qualified staff

For more information please contact the recruitment team via email: SomersetNHSJobs@SomersetFT.nhs.uk

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