Customer Service Manager

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View: 107

Update day: 24-05-2024

Location: Shoreham South East

Category: IT - Hardware / Networking IT - Software Information Technology Executive management

Industry:

Job type: Permanent

Salary: £36,000 - £40,000 a year

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Job content

  • Happy to travel to client within Sussex
  • Experience in a similar role

About Our Client

Our client based on the outskirts of Shoreham-By-Sea are a well established business who are growing.

Job Description

The key responsibilities of a Customer Service Manager will be;

  • Carry out any reasonable request made by senior management
  • Manage a team of 3 Customer Service Executives, regular catch up and managing performance
  • Support staff in satisfying queries and recording and resolving problems to ensure a high standard of customer care in accordance with our customer commitment
  • Visit and liaise with customers to ensure their satisfaction with all aspects of our service and maintain and develop the customer base
  • Recruit staff in consultation with the General Manager
  • Provide ongoing training for all staff from start of service and throughout their employment and regularly review their training and development
  • Fully utilise the AS400 computer system
  • Accurate records where required
  • Enforce and comply with Company Policies and the Terms and Conditions of Employment and follow Company Procedures
  • Foster and maintain good working relations with customer, Company and colleagues

The Successful Applicant

The successful Customer Service Manager will be able to;

  • Demonstrate a can-do approach which motivates and inspires others.
  • Exhibit the ability to adapt your leadership style as appropriate to different situations.
  • Provide others with clear guidelines and boundaries within which to operate.
  • Set effective goals and standards of performance for yourself and your team.
  • Lead by example by achieving results in your goals and objectives.
  • Ability to use different communication and influencing techniques to deal with situations effectively.
  • Demonstrate consistency in dealing with people from all backgrounds and cultures.
  • Anticipate the future needs of the customers and build these into plans.
  • Accept responsibility for the most demanding or difficult of customer issues, investigating fairly with a focus on solution and achieving a ’win win’ outcome.
  • Encourage teams to exceed customer expectations and reward when they ’go the extra mile’.
  • Demonstrate trust and integrity in encouraging a positive attitude towards learning and development
  • Use coaching skills to encourage development and empower the team to accept appropriate responsibility.

What’s on Offer

£36,000 £40,000

Company Car

Private Healthcare

Annual Bonus

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Deadline: 08-07-2024

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