Customer Service Helpdesk

Job content

Customer Service Helpdesk

Bristol (BS3)

£20,000 - £24,000 Base + Benefits

My client is a leading brand on the world market, located in Bristol with five divisions in the group offering services to the Garden Retail, Horticulture, Sport, Industrial, and Fencing industries. They are an incredibly fast-growing company with an international presence in both India and Dubai.

As a result of continued growth, they are looking to strengthen the Customer Service team further by the appointment of an ambitious and driven Customer Service Executive. The ideal candidate would be someone with hunger to learn and progress.

This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to join a fast growing company and become a key member of a busy team supporting the sales across a number of brands within the garden and leisure sector.

This role will include:

• Answering inbound customer and supplier calls and interacting with customers at the highest level both over the telephone and face-to-face
• Identifying and acting on new sales opportunities as they arise and successfully converting enquiries to sales
• Providing a key link between the Sales, Customer Service and Operations Teams to ensure excellent levels of customer service are maintained
• Accurate input of customer orders into the order-entry system to ensure customer needs are met in a timely and effective manner
• Collating and managing all customer feedback, trouble shooting where required.
• Attending events and exhibitions to develop brand awareness and generate sales

The ideal candidate will be passionate about sales and customer service and thrive in a team environment - it may suit a Trainee candidate seeking to develop a career in this area, or alternatively provide an opportunity for someone with experience in Sales or Customer Support to join an established, fast growing independent company with opportunities for progression.

The ideal candidate will have:

• An understanding of the approach needed when selling a prestige brand
• The ability to develop a detailed knowledge of a wide product range
• Previous customer service or sales experience in an office or retail environment
• Experience with MS Office software, especially Excel, Word and Outlook and database experience
• Strong attention to detail
• Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
• A positive and proactive mindset and a flexible, hands-on approach to working in a team.

Job Types: Full-time, Permanent

Salary: £20,000.00-£24,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Transport links

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer support: 2 years (preferred)

Location:

• Bristol, Bristol (preferred)

Ability to Commute:

• Bristol, Bristol (preferred)

Work Location: In person