Customer Service / Helpdesk Advisor
View: 104
Update day: 28-05-2024
Category: Information Technology
Industry: Human Resources Staffing
Job type: Temporary
Salary: £10.00 - £10.73 an hour
Job content
Pertemps are working in partnership with Scottish Qualifications Authority and have multiple Customer Service/ Helpdesk Advisor roles available.
Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre.
We are looking for a enthusiastic applicants that will deal with incoming calls from markers in relation to eMarking during the upcoming main exam diet for 2022. Working in a fast paced service environment the successful candidate will take ownership for effectively solving customer queries and providing an excellent service.
- Starting 16th March 2022 on a 3 month temporary contract
- £10.00- £10.73 per hour
- Various day time, evening and weekend shifts available
- Monday to Friday 8 am to 4 pm;
- Monday to Friday 11 am to 7 pm;
- Monday to Wednesday 1 pm to 9 pm and Sat to Sunday 9 am to 5 pm;
- Tuesday to Thursday 1 pm to 9 pm and Sat to Sunday 9 am to 5 pm;
- Saturday and Sunday 9 am to 5pm
- Manage large amounts of inbound calls and emails in a timely manner
- Identify customers needs, clarify information
- Record all conversations in our CRM system in a comprehensive way
- Build good working relationships in order to engage with customers and colleagues effectively
- Frequently attend ongoing training and briefs to improve knowledge
- Previous experience in a contact centre/customer services/support role desirable
- Must be able to communicate appropriately and effectively with clarity both verbally and in writing
- Ability to work with accuracy and with an attention to detail
- Strong phone and verbal communication skills
Deadline: 12-07-2024
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