Customer Service Assistant
View: 102
Update day: 07-05-2024
Location: Exeter South West
Category: Consulting / Customer Service Sales Merchandising / Purchasing / Supply Chain
Industry: Culture Entertainment
Job content
- Deliver an excellent standard of customer service in line with the Picturehouse Experience Expectations through individuality, serving pleasantly and efficiently whilst managing queues effectively and having up to date product knowledge to maximise customer enjoyment and encourage repeat visits
- Guide customers to their seats where necessary; following the correct ticket verification procedure including Member card holders and ensuring every person who enters the cinema has a ticket
- Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct to an appropriate person who can assist
- Be knowledgeable about the cinema’s services and facilities
- Ensure all communication via radios is appropriate, clear and concise
- Provide information on performance start and finish times, films synopsis and film classification
- Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
- Be aware of and enforce all film classifications and identification procedure
- Ensure all lost property is correctly delivered to the appropriate area and logged in line with policy
- Monitor screens for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues
- Be knowledgeable of current marketing promotions and raise customer awareness
- Ensure sales accuracy by processing transactions, memberships and discounts correctly and in line with policy
- Promote Membership through personal recommendations and upcoming films, highlighting the benefits and rewards of the Membership scheme
- Promote and encourage sales through organised and attractive displays using up to date POS, ensuring rotation of stock i.e. adhering to First In, First Out (FIFO) process; and suggesting suitable additional products (such as cake with coffee)
- Ensure all wastage is correctly recorded by following the wastage procedures
- Follow the Food Hygiene Regulations and Health & Safety Policies
- Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
- Inform management immediately of any breaches or issues within Health & Safety
- Help monitor maintenance or repairs advising the relevant people of any issues immediately
- Open and close all areas, ensuring the relevant supporting paperwork is completed.
- Undertake daily cinema cleaning including cinema, toilets, back of house areas, screens, cinema seating, all front of house areas and emptying and removing of rubbish as required
- Keep informed about business changes by attending staff meetings, reading staff notice boards and asking questions where appropriate
- Adhere to all current policies and procedures
- Passionate about excellent customer service
- Confident in communication with customers and colleagues
- Works effectively as part of a team
- Adaptable and flexible to changing circumstances
- Resourceful and able to work under pressure
- Available to work at key business times i.e. evenings and weekends
- Cash handling experience
- Experience in a service related industry
- An interest in and knowledge of film and Picturehouse’s programming strands
Deadline: 21-06-2024
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