Customer Service Assistant

Job content

DRIVING DREAMS

At Motorpoint, you’ll never take a backseat. Your needs are at the forefront of our agenda as an employer. We call it ‘driving dreams’ and it’s what we’ve been doing since we started with a single site in Derby, back in 1998.

We set out to do things differently. Creating the kind of team spirit you just don’t find elsewhere in the industry. A culture of support. Big celebrations for big wins. Real energy and good vibes all the way.

At Motorpoint our values are Proud, Honest, Happy and Supportive.
Have you ever had first day nerves? At Motorpoint, we will look after you! ( Supportive ) We genuinely do live and breathe our values, so buckle up and we will drive you safely to your goals. ( Honest )
The last 15 months have been an unprecedented time. At Motorpoint we have helped each other through it with our family values and we will welcome you on board with open arms, ready to road map you on a journey to success! ( Happy )
We are recognised as one of the UK’s leading car retailers. Established in 1998, we have grown continuously for over 20 years and even with 12 months of unforeseen challenges we are still growing! ( Proud ) We can’t do it however, without our talented people!
If you were to join us as a Customer Service Assistant, here is what you want to know.

Salary: £9.50 per hour
Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.

Location : Birmingham

• Due to the nature of the role we will require you to have held a driving licence for more than a year*

Benefits.

• Long service awards
• Paid time off every month to do something that makes you happy – yep that’s right!
• Discounts & cashback at hundreds of high street retailers & restaurants through our “My M.O.T” platform
• Staff discount of cars and finance options
• Cycle to work
• Quarterly Team nights out
• Pension
• Healthcare
• Additional holidays for length of service
• Days off for your birthday, getting married or moving house
• Enhance Maternity and Paternity
• Seriously – there’s loads

Without our customers we don’t have a business so our Customer Service Assistants are essential to maintain our strong reputation.
We pride ourselves on being nothing like other car dealerships, which makes this,a role you can really get immersed in, ensuring that our customers leave our showrooms feeling satisfied and content with their new purchases.

We are looking for, enthusiastic and people centred individuals who are confident in communicating and have the ability to identify our customer’s needs, therefore delivering exceptional customer outcomes.
Ideally you will have a proven track record of strong customer service experience and be really passionate about delivering a great service. This can be from any industry, whether you have worked in retail, hospitality or any other customer facing role

What will my Day to Day look like?

• You will be delivering fantastic customer service to ensure customers needs are not just met but exceeded.
• You will be responsible for the full vehicle handover, including processing all paperwork, finance sign ups and vehicle demonstrations.
• You will be constantly, building a strong rapport and offering a bespoke service to each and every customer, dependant on their needs.
• You will be working as part of a team to ensure, team and individual targets are met on a monthly basis.

Here at Motorpoint we want it to be some where everyone can be themselves, we are committed to promoting a diverse and inclusive community where everyone regardless of who they are or their background can feel equal and supported.
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.

Job Type: Full-time