Customer Service Assistant

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View: 105

Update day: 08-05-2024

Location: Solihull West Midlands

Category: Other

Industry: Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

Solihull Metropolitan Borough Council

Hours: 37 hours per week

We are looking for a Customer Service Assistant / 1st Line Support Analyst to join our busy, customer focussed frontline ICT Service Desk, providing a first point of contact for service users, triage of incidents and technical support.

As a Customer Service Assistant, you will take wide ranging queries by various sources including telephone and email, recording customer details and where issues cannot be resolved, escalating them to our second line support teams.

To be successful in this role you will have:

  • Previous experience of working in a busy service desk or customer contact centre
  • Exceptional customer service and communication skills
  • A thorough understanding Microsoft Office applications, standard business computers, mobile devices and their supported operating systems
  • Excellent organisational skills with the ability to prioritise and meet deadlines
  • A continuous improvement approach, learning from previous calls to expand your knowledge and successfully solve problems, escalating where necessary
In return, we offer you the opportunity to work with a large, friendly and supportive team and to further develop your experience and skills by helping us make a difference to the services we deliver to our customers.

Working for Solihull means that not only can we can offer you a great working environment but also a range of benefits including a generous annual leave entitlement, flexible working options, attractive staff discounts, and pension scheme.

We recently implemented our Smarter Ways of Working strategy, as we recognise that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and, for this role, that is likely to include a combination working from our Council House offices and working from home.

Our Service is available Monday to Friday between the hours 08:00 and 17:15 and is operated on a team rota basis. As part of this rota you will be required to work from the Council House.

To apply, please click on the link below and upload a CV and covering letter, clearly outlining your relevant skills and experience required on the Job Description and Person Specification attached below.

If you have a specific question or require further information regarding this post, please contact Alyson Glenn, Service Delivery Manager, on 0121 704 6327 or email aglenn@solihull.gov.uk

Please note, we receive a high level of interest for these positions and as such we reserve the right to close this advert early. Early applications are therefore encouraged to avoid disappointment.

Interviews will take place w/c 26th February 2024

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

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Deadline: 22-06-2024

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