Customer Service Assistant - Admissions - Part time

☞ Unitemps (Uni of Northampton)

View: 111

Update day: 01-06-2024

Location: Milton Keynes South East Northampton East Midlands

Category: Administrative / Clerical / Assistant

Industry: Administration

Job type: Temporary, part-time

Salary: £9.95 - £11.15 per hour

Loading ...

Job description

Role

Customer Service Assistants contribute to the general work of the Admissions team, in particular answering the phone, responding to queries and redirecting queries as appropriate.

We are looking for two candidates to work part time, 18.5 hours per week, Monday to Friday. This role is for six months in the first instance.

Duties and responsibilities

•To participate in the interaction with prospective students, e.g. answer enquiries both by phone and email, promote and refer prospective students to specialist services as appropriate, perform and demonstrate functions and procedures as applicable.

•Accessing, and where necessary updating, student records on the student records system.

•Maintain the shared Admissions inboxes.

•To provide additional frontline cover as required.

•To comply with the requirements of relevant legislation, Institutional policy and departmental procedures.

•To participate in the provision of staff development activities and the training of other staff as required.

The post holder will be expected to undertake other responsibilities and tasks as reasonably requested by the Head of Admissions.

Skills and experience

Education to GCSE level or equivalent

Experience of customer services work

Demonstrable interest in supporting learners in an HE environment

IT skills (experience of using both office applications and the Internet for information searching)

Able to cope with variety and range of tasks with accuracy and attention to detail

Experience of working in a team

Experience of databases

Good communication skills

Excellent organisational skills

Able to demonstrate adaptability

Enthusiastic, positive and proactive approach

Able to represent the department in a professional manner to customers

Ability to interact effectively with customers and colleagues

Able to work unsupervised

Able to commit to a regular pattern of work

Ability to adapt to technological advances in the workplace

Location

University of Northampton

Additional information

We are looking for two candidates to work part time, 18.5 hours per week, Monday to Friday. This role is for six months in the first instance.

Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...