Customer Service Agent-UK
View: 109
Update day: 30-05-2024
Location: Birmingham West Midlands
Category: Traffic / Irrigation / Bridge Transport / Logistics / Warehouse Export / Import Part-time
Industry:
Job type: Part-time, Permanent
Salary: £21,719 a year
Job content
Pay: £11.14 per hour - which equates to a full-time salary of £21,719 p.a
This is made up of a basic rate of £10.64 per hour plus a monthly allowance of up to £81.25.
Hours: 30 hrs per week
Contract: Permanent
- You’re focussed on delivering exceptional and safe service
- You have strong personal skills and can be an effective team player
- You’re committed to learning and personal growth
- You’re self-confident and can stay calm under pressure
- You have excellent presentation and grooming
- You’re organised and can manage your time well
- You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
- You’re a fluent English speaker
- You have basic - intermediate computer skills.
- Swissport is the world’s leading provider of ground and air cargo services active across the globe.
- Our roles are permanent on either a full or part-time basis.
- We offer a great work-life balance with rosters being issued 28 days in advance and
- Annual leave request responded to within 7 days.
- From day one you’ll receive free access to an Employee Assistance Program.
- You’ll benefit from free car parking, uniform and PPE.
- Recommend a Friend scheme (£250 for successful appointments).
- We offer an industry leading induction and training programme.
- You’ll have access to on-going learning and development opportunities.
- A skills-based grading structure, which offers career development and progression.
- Being part of a great team.
- Airport specific retail discounts.
- and much more!
- comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
- respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
- report and act upon all instances of discrimination, harassment, and bullying;
- proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;
- proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;
- ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
- evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.
Deadline: 14-07-2024
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