Customer Service Advisor

☞ PDSA

View: 103

Update day: 01-06-2024

Location: Sunderland North East

Category: Consulting / Customer Service Sales Merchandising / Purchasing / Supply Chain Part-time

Industry: Non-profit NGO

Job type: Full-time, Part-time

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Job content

Customer Service Advisor, Sunderland
No evenings or weekends
Full or part time hours
Happy to discuss flexible shifts
£9.28 - £10.05 per hour (up to 35hrs per week)
Our National Customer Service Centre in Sunderland are looking for colleagues to join their friendly team! With no late nights or weekends, you can expect a great work life balance!

Every day, as one of our Customer Services Advisors, you’ll be helping poorly pets and their worried owners in a number of ways, helping to put their mind at rest or arranging for them to see specialists at one of our 48 hospitals.

You’ll be a first port of call and main point of contact for a variety of customers, which will involve you in:

  • In the main handling inbound enquiries, also occasionally making outbound calls to support, engage, advise and provide positive outcomes for clients, supporters, retails customers and our volunteers. Delivering an outstanding customer experience and bringing the PDSA proposition to life, whilst adding real value to our customers through promoting new products and services.
  • Building a genuine rapport with customers, ensuring their buy-in to the PDSA values and ethos, with a view to maximising all commercial and income/revenue building opportunities.

About you
This is a fast-paced environment, but you’ll receive full training and support to help you along your journey. All we ask is that you have:

  • A true customer focus and a solutions-oriented outlook, along with a strong team ethic.
  • A confident telephone manner, plus excellent communication and relationship building skills.
  • A whatever it takes attitude and willingness to go that ‘extra mile’ to help our customers.
  • A proven ability to work towards targets and KPI’s, coupled with a good level of PC literacy.
  • Any outbound customer service experience would be great - but is by no means a necessity.

About the rewards
In addition to a competitive salary and 35-hour week, we also offer a variety of benefits, including:

  • Flexible shift patterns
  • 25 days holiday per year, plus bank holidays and the option to buy and sell holidays
  • Contributory pension scheme and life assurance (4 x annual salary)
  • Excellent career and development opportunities
  • Sports and social group
  • Range of Retail Discounts etc

So, if you’re ready for your next challenge and looking to further your career in a wholly supportive environment, then we look forward to hearing from you.

To Apply, click the button, create your candidate account and complete the application form.
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Deadline: 16-07-2024

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