Customer Service Advisor

Customer Service Professionals - we’re looking for you!

Job Title: Customer Service Advisor

Location: Skelmersdale

Salary: £20,000

Full Time position – guaranteed full time hours

You are important. In fact, you are going to be vital to us as our business continues to grow. At a time when hygiene is also so important, joining us makes even more sense. Our customers need us, and this is your chance to shine at the UKs leading hygiene services company – let us tell you why you will love it here.

This role is so much more than just customer service. You’ll be joining a friendly and engaging team, speaking with our existing customers and new customers about our vast range of hygiene products and services, and building on those relationships. Looking after our customers is at the heart of what we do, so your ability to confidently and comfortably speak with our customers is essential. We work hard to retain their valued custom by listening, engaging with them and resolving their queries.

You’ll be supported by a dedicated team of like-minded people, and we are keen to help you develop in your career with us too, such as NVQs to help enhance the skills you already have and to learn new ones. Naturally you will be dealing with customers enquiries and sometimes these will be complex – that is why we need someone with your balance of customer care and resilience to see a task through to our customers satisfaction.

It’s a busy and challenging role, and if you thrive on this sort of environment you will find this a vibrant and fun place to work. More than that, there is a real family feeling to our workplace, one of the many reasons we think you will love it here. The hours are great too – you’ll be working Monday to Friday on guaranteed full-time hours, with opportunities for overtime.

A day in the life of a Customer Service Advisor at Direct365, and what you’ll need:

• You’ll be talking to our customers every day on our contact centre.
• You’ll need to have strong communication skills - we’re looking for someone who can have great conversations by phone and e-mail.
• Basic computer skills are really important too, and we’ll help you learn the rest.
• Experience in a contact centre would be an advantage, ideally demonstrating longevity in a contact centre role.
• Most important is a can-do attitude, someone who really cares and takes pride in their work

In return for your commitment and expertise as a Customer Service Advisor at Direct365, you will get:

• A salary of £20,000 in a permanent full-time position
• Great working hours Monday to Friday (37.5 hours a week)
• No evenings or weekend working
• The opportunity to join an established and growing team and to develop your career with us
• Training opportunities within the business to expand your skills including NVQs
• Free Parking onsite so no parking costs
• Discounts with retailers such as O2, company pension, life assurance and more…

Does this sound like you? You take pride in delivering the best possible customer service and treat each customers’ enquiry as an opportunity to improve the customers relationship with us. You want a career rather than a job, where you will be appreciated for the quality of your customer service. You can drive and have your own transport to get to our offices. You are positive and have the empathy and resilience to deal with any query that may come your way. You have an excellent telephone manner and are happy working in a busy call centre environment where you get to improve customer satisfaction with every person you speak with.

If this sounds like you then we will be looking forward to hearing from you.

Take the next step in your Customer Service career – Apply Now.

About us

At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done.

Direct365 is part of the phs Group, the UKs leading Hygiene Services provider.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 58 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.