Customer Service Advisor

☞ Wates

View: 108

Update day: 07-05-2024

Location: Barking South East

Category: Consulting / Customer Service

Industry: Construction Facilities Services

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Job content

Wates Group was established in 1897 and it is now one of the largest, most successful family-owned private construction, development and property services companies in the UK.

We employ circa. 3,500 people, working with a diverse range of clients and partners from across the public and private sectors. Our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow.

We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Learning and development activity is aligned with our business priorities and in 2019 we invested c.£1.2m in 6,741 training days

Customer Service Advisor (Administrator / Receptionist) - Vacancy

To provide general administrative support on a day to day basis as instructed by your supervisor. (I.e. answering phone calls, taking messages, filing, compliance support, typing etc.)

To support the team in the effective delivery of the service operation by optimising the use of resources available, Where required, assist in developing and implementing robust and effective procedures to enable WLS to achieve our contract requirements

To ensure that there are suitable systems in place with regards to maintaining documentation.

To provide cover to schedulers / planners , schedule works for and monitor workforce and sub-contractors to ensure that they comply with relevant specifications whilst delivering on targets (all work types – Voids , Responsive, planned)

To undertake “Real time” telephone customer satisfaction surveys as instructed.

Liaise with the client to ensure all relevant databases are up to date in accordance with GDPR requirements.

Assist with the collation of supplies and material information from our approved suppliers and record cost data appropriately.

When scheduling / planning work to ensure that all jobs are appointed at first contact and are subsequently attended at the appointed time by the workforce.

Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team and Wates Living Space.

Attend meetings for fulfilment of role.

Communicating and Influencing: Give details of what is to be communicated, to whom and how (Info):

Good written and verbal communication is essential in order for administrative tasks to be completed ensuring an efficient and effective responsive maintenance service. In addition confidence communicating with internal management and clients on a frequent basis is vital to provide ongoing updates of performance and KPI related activity.

Please note that candidates represented by Agencies will not be considered at this time.
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Deadline: 21-06-2024

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