Customer Service Advisor

Job content

About the role:

You will get to work as part of our strong front line team, mastering our banking systems and solving customer problems (don’t worry, our training academy will turn you into customer service specialists!) If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award winning team and learn our industry recognised customer first approach.

A great way to find out what it’s like to work in the Contact Centre is to hear it from the team themselves so why not view our video ‘Life at the Co-operative Bank Contact Centre’ https://www.youtube.com/watch?v=AXAU9iE6wZwKey accountabilities

We are the bank for people with purpose:

Here at The Co-operative bank we are a little bit different … We are the bank for people with purpose. Our values and ethics are at the heart of our business and underpins everything we do. We believe in the power of ’we’ and putting values and ethics first. This is why so many people want to come and work for us.

Do you enjoy looking after customers and have a passion for delivering great service? Would you like to work in a flexible and supportive environment with ample development opportunities? … If so, we would love to hear from you!

Knowledge, skills and experience required:

We want you to impress us with the skills you have rather than where you have worked or for how long. If you demonstrate the desired skills and competencies we are looking for, then we want you to join our team.

· Excellent communication skills

· Ability to multitask and prioritise

· Passion, energy & enthusiasm

· Excellent listening and problem solving skills

· The ability & desire to work in a fast paced environment

· A hardworking and committed attitude

· Resilience & determination

About the application process:

The application process may feel a bit different but is quick, easy and convenient. There are only 3 steps to our application process

Step 1 - Apply with your CV

Step 2 - Digital Interview (Video and Games)

Step 3 - A call with a member of the in-house recruitment team

What you can expect from us:

· 27 days holiday at start, rising to 30 days

· Competitive pension / income protection / life assurance

· 2 paid days for volunteering per year

· Over 800 Employee Retail discounts

· Cycle to Work Scheme

· Positive working environment in contemporary offices

· Strong career path within Financial Services

· Family friendly policies and supportive working environment

· Recognition scheme and a culture in which we celebrate success

· Colleague network groups committed to inclusion and diversity within our Bank

· Access to well-being support 24 hours a day 365 days a year

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

If you require more information or this document in a different format, please contact our careers team.

Please note we may withdraw this vacancy prior to the closing date once sufficient applications have been reached.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Job Types: Full-time, Permanent

Salary: £17,790.00-£19,000.00 per year

Benefits:

• Company pension
• Referral programme

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Work remotely:

• No