Customer Service Advisor

☞ Avantor

View: 115

Update day: 11-06-2024

Location: Lutterworth East Midlands

Category: Consulting / Customer Service IT - Software

Industry: Biotechnology Chemicals Pharmaceuticals

Position: Associate

Job type: Full-time

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Job content

Job Summary
We are looking for a Customer Service Advisor to join us at our UK head office in Lutterworth, supporting with the resolution of inbound inquiries from our customers.
In this role, you will be the first line of support, handling a variety of queries and questions through to a satisfactory resolution.

Working hours: Monday-Friday 09:00am-17:00pm
What you’ll do on a typical day:

  • Provide a timely and efficient response to incoming communication both by telephone and email, demonstrating professionalism and confidence in your resolution
  • Utilise all available Avantor/VWR business tools and customer service processes to support you in exceeding customer expectations
  • Deal with general queries, quotation management, order placement and open order management from order through to delivery
  • Communicate with various internal and external stakeholders as necessary, building and maintaining strong relationships
What you’ll need to be successful at Avantor:

  • Previous experience in an inbound customer service environment where you have handled a variety of queries via telephone and email would be advantageous
  • Technical troubleshooting capabilities and demonstrable experience handling a variety of high tasks
  • Ability to work quickly and accurately to meet deadlines for completion of work under high pressure
  • Good English and IT skills are essential so that you can respond to customer enquiries accurately and efficiently
What we offer:
Here at Avantor, we focus on you. Along with a competitive salary of £18,000, rising to £18,500 after your probation period, we will offer you a dynamic, modern environment where we focus on your development.

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Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
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Deadline: 26-07-2024

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