Customer Service Advisor

A fantastic opportunity exists for a talented and highly motivated person to help support at one of the leading UK fine art distributer in providing the luxury market, we are seeking someone with the additional interest of delivering a luxury service.

We are seeking a professional and committed individual to support our client service division of the retail business. Working for DeMontfort Fine Art is unlike working anywhere else, our Company ethos is to have fun. We love enthusiastic and outgoing people with a great personality that will drive and develop our business.

The successful candidate will have a proven track record of exceptional customer service and the ability exceed client’s expectation.

Our specialist client services team deliver client support, technical support, system support and complaint resolution.

As a department that aims to support; compassion, empathy and a natural caring nature are essential.

This is a busy role in a hard-working, professional but fun and supportive team!

Key responsibilities:

• Support fulfilment of art Purchased UK and Internationally.
• Support and conclude customer enquiries (telephone and email).
• Motivated
• Great rapport builder
• Fantastic Client service skills, including excellent verbal and written communication.
• Superb problem solver
• Great IT skills including CRM systems.
• Managing off-loads and their order book.
• Support the client service department.
• Conclude client calling regarding complaints/queries/damages and deliveries.
• Record status of complaints on internal systems
• Produce reports to detail status of complaints
• Liaise internally and externally to resolve complaints
• Managing expectations on lead times.
• Liaise and arrange overseas deliveries and collections DHL/TNT.
• Flexible to work one weekend per month.

Essential:

A professional telephone manner

Familiar with Excel/ letter writing/ email responses and being an ambassador for the brand

Prioritising a busy workload

Excellent communication skills, both verbal and written

Customer service experience

We take care of our team!

Rewards and Benefits:

• We recognise hard work so we give you 30 days annual leave (including Bank Holidays)
• Grow old with us – contributory employee pension scheme
• Retailing rewards! We offer a generous commission scheme and reward days out for our top performers
• Enhance your skills with us – develop and advance your career with promotion and progression opportunities
• Kick start your career with an industry leading training programme
• Be sociable with us – join the wider company at social events throughout the year
• We care about you – we offer a 24/7 helpline for you and your relatives, somebody to talk to, mental health assessments and action plans for short term counselling
• Sell Artwork, buy artwork – as a thank you we offer a fantastic employee discount scheme of up to 50% off
• Employee PERKS - we offer you benefits and discounts including food, drink, retailers and fun days out all through Perkbox
• Reduced priced gym memberships through our employee perks scheme
• Stay hydrated – free refreshments for all of our staff
• Milestone rewards to celebrate your big life events both inside and outside of work
• Seasonal ‘Thank you’ gifts from the company throughout the year
• Free HQ and Operations parking