Customer Service Advisor

☞ Mears Group PLC

View: 101

Update day: 07-05-2024

Location: Milton Keynes South East

Category: Production / Operation Other High Technology Mechanical / Technical Electrical / Electronics

Industry: Construction Staffing Recruiting Financial Services

Job type: Full-time

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Job content

Annual salary: up to £20,000.00

Call Handler

Milton Keynes – Full Time

Who are we?

Mears is one of the UK’s leading housing and care providers to both the public and private sector, with over 6,500 employees, working with clients to help develop, fund, and implement their placemaking ambitions.

With 30 years of delivering market-leading repairs and maintenance services, Mears is trusted to deliver in excess of 6,000 repairs daily to a portfolio of more than 1,000,000 homes nationwide.

What We Are Looking For

You will work as part of a local team providing a call handling service to Mears repairs and maintenance clients. As our next customer service advisor, you will respond to all calls and enquiries coming into the Service Centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls.

You will take customer repair orders, obtaining full repair information, and accurately diagnosing repairs, and will make appropriate and relevant appointments in accordance with policy and practice.

You will also carry out any repair processing activities required to ensure that an effective and efficient service is delivered to customers.

What You Need To Have
  • Ability to investigate, evaluate and respond to situations quickly
  • Substantial experience within a customer service environment dealing with members of the public either face to face or through telephone
  • Experience working within an office environment or similar
  • Strong knowledge of all Windows-based technology
  • You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information, and provide an accurate diagnosis
  • Competent knowledge of Microsoft software
  • General knowledge of the construction industry
  • Organisational skills necessary to manage and organise own workload
  • The ability to communicate effectively at levels commensurate with role, both verbally and in writing
  • The ability to respond to changing priorities in order to meet deadlines
What’s in for you?
  • 25 days annual leave
  • Pension Scheme
  • Sharesave - a simple way of saving money directly from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.
  • Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor, etc.
  • Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
For further information please contact the Mears recruitment team, otherwise, if you feel you have the skills and experience needed, please apply and we will review your application and be in touch to discuss further.
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Deadline: 21-06-2024

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