Customer Service Advisor

☞ Wiley

View: 113

Update day: 07-05-2024

Location: Bognor Regis South East

Category: Consulting / Customer Service IT - Software

Industry: Publishing Information Technology Services E-Learning

Position: Associate

Job type: Full-time

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Job content

Location: Bognor Regis, UK

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It is in our differences that we empower the way the world learns.

Wiley is a diverse, global organization and we are proud to be an Equal Opportunity Employer.

Summary

As a Customer Service Advisor, you will be interacting with Customers, Reps and Colleagues via telephone, email, etc. to process information in response to customer requests. You are proactive when resolving key issues, whilst setting a standard of excellence.

How you will make an impact:
  • Able to plan and prioritise workload daily.
  • Process Orders/quotes/pro-formas accurately within requested Service Level Agreement.
  • Manage processing Credits.
  • Ability to learn multiple systems and continually expand your knowledge of EMEA customer service functions.
  • Adhere to SLAs (Service Level Agreements) and work in team environment to meet goals.
  • Resolve claims within timescale.
  • Manage customer maintenance, setup, access, contact information and ensure accurate country currencies.
We are looking for people who:
  • Experience in customer service, retail background
  • Detail oriented
  • English – GCSE , Maths – GCSE
  • Customer Service focused
  • General Office Experience
  • Microsoft Office (Word, Excel, Outlook)
  • Self-motivated
  • Ability to successfully multi-task, prioritize duties
  • Excellent verbal, written communication in English language
  • Sharing information, best practices with team
About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state, or local laws.

When applying, please attach your resume/CV to be considered.

Location/Division:

Bognor Regis, UK

Job Requisition:

46962

Remote Location:

No

Time Type:

Full Time

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Deadline: 21-06-2024

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