Customer Service Advisor

Employment type:

Permanent

Work Hours:

(Full Time) flexible shift patterns. Hours will range between Monday to Sunday - 8am to 10pm.

Hours are planned by a rota a month in advance

Location:

Office based in our swanky office in the historic port town of Bideford.

What will I be doing?

You’ll be joining our fast paced, multi-site, customer-facing company who strive to maintain high standards for our customers. In this role you will support customers through their booking journey with us.

During the day you could be doing anything from:

• Delivering a fantastic customer experience in line with our principles.
• Assisting customers in making bookings or answering questions about their upcoming breaks.
• Negotiating with customers and owners on the price of holidays when required.
• Guiding customers on their upcoming holidays with queries they may have about their accommodation or the location they’re visiting.
• Providing support for customers whilst they are on holiday and possibly in need of assistance.
• Investigating and solving customer issues in a responsive, sensitive, calm and professional manner using a range of communication channels including phone, email, live chat, social media.
• Raise potential product or service improvements that you identify
• Keep records of conversations in our database.

What are we looking for?

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

Ideally, we’re after someone with:

• Previous experience in a customer service role
• Dedication to providing exceptional customer service
• Experience in and a passion for dealing with people
• A great work ethic, with the ability to prioritise your workload
• A team player who can work well within a diverse team
• A quick learner
• A flexible approach and the ability to adapt to changing situations

What’s in it for you

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.

These include:

• 25 days’ paid holidays plus bank holidays (pro rata)
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there’s something for everyone
• Great social events - we are well known for our Christmas parties!

About us

We’re the Travel Chapter Group and we are a market leader in self-catering holidays. Having evolved from a small Southwest holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do, and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok! We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.