Customer Service Advisor

☞ Red Recruitment

View: 101

Update day: 28-05-2024

Location: Glasgow Scotland

Category: Consulting / Customer Service Energy

Industry:

Job type: Permanent

Salary: £21,878 a year

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Job content

Do you have a passion for customer service? Want to work with an ethical company that strives to fight climate change?

Red is recruiting friendly Zero Carbon Living Advisors to join a market leading energy company in Glasgow, whose aim is to make energy cheaper, greener, and simpler. This is a fantastic opportunity to join a brand-new venture to aid their energy plan to be zero carbon by 2035.

They’re looking for driven, confident individuals to join their customer service team, so if you’d like to make a change through your work, apply now!

Package and Benefits of a Zero Carbon Living Advisor:

  • Salary: £21,878 per annum
  • Location:Glasgow
  • Contract:37 hours per week
  • Hours:Monday to Friday between 8:00 am - 6:15 pm and 1 in 12 Saturdays 9:00 am - 1:00 pm
  • 7-week training period
  • 34 days holiday (including Bank Holidays)
  • Healthcare benefit such as critical illness cover, life assurance, and health assessments
  • Gym membership and more!


Key Responsibilities of a Zero Carbon Living Advisor:

  • Providing outstanding service to customers, ensuring their needs are met, and educating them on the company’s Plan Zero mission
  • Engaging via telephone, email, and webchat contacts
  • Quickly understanding the root cause of the customer contact, whilst taking ownership to solve queries first time and prevent repeat contact
  • Coaching teammates in areas where you have a deeper level of knowledge or skill, including helping to answer a customer query in the moment
  • Taking ownership for the success of the entire team
  • Autonomously managing your day, and ensuring the overall objectives of the team are achieved
  • Preparing, attending, and actively contributing at meetings as appropriate


Skills and Experience of a Zero Carbon Living Advisor:

  • Enthusiastic and driven to solve other people’s problems and go above and beyond to keep customers happy
  • True multitasking skills to easily maintain a high-quality conversation with a customer whilst supporting a colleague with a query
  • Experience working in a fast-paced environment with the capability to retain and wealth of information
  • A great team player that enjoys collaborating and solving problems with others
  • Excellent attention to detail and able to prioritise tasks


If you have a passion for customer service and would like to work for a fantastic company, apply now!

Red Recruitment (Agency)

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Deadline: 12-07-2024

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