Customer Service Advisor

☞ Bennett & Game Recruitment Limited

View: 104

Update day: 01-06-2024

Location: Enfield South East

Category: Other

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

Job ProfileCustomer Service Advisor required. Our client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. They are looking for a Customer Service Advisor to join the team due to the growth of the business.Successful candidates will be part of a call centre team acting as first point of contact to receive work from clients, update work management systems and allocate work streams to a team of engineers depending on geographic area. The role will ensure that client requirements are met and in accordance with our company standardsCustomer Service Advisor Position Overview
  • To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing
  • To review jobs received during the working day and allocate accordingly to Engineers
  • To enter into the "Contract Diary" relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times whilst minimizing standby and travelling time
  • Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements
  • To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required
  • As and when required, compile contract data and associated client correspondence reports
  • To use the client’s database in order to raise jobs on our works management system, update information and request target extensions
  • To compile completed jobs and update spreadsheets ready for financial evaluation.
Customer Service Advisor Position Requirements
  • Have previous experience working with clients, engineers and dealing with tenants working in a busy and fast paced call centre
  • Microsoft office knowledge
Customer Service Advisor Position Remuneration
  • Salary: £20,000- £21,500
  • Working hours 37.5 hours per week flexible between 8-6pm
  • 21 days holiday increasing by 1 day every 2 years’ service up to a maximum of 25 days, plus statutory days
  • Pension scheme - Auto enrolment
  • Employee Assistance Programme
  • Life insurance
  • Employee Referral Scheme
  • Staff Discounts
  • Progression
Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
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Deadline: 16-07-2024

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