Customer Service Advisor - Claims

Customer Service Advisor - Claims

With two groups of new colleagues joining already in October and now beginning to take their first steps with us, we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment, with a fantastic range of benefits. Plus, if you join us in November, we will also give you a tax-free £500 success bonus on passing probation too!

Up to £23,000 per annum OTE plus benefits,including

• competitive salary
• monthly performance bonus (OTE £3,360 pa, pro-rata)
• a tax-free £500 success bonuson passing probation

Working Hours: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Saturday

Contract:Permanent

Location: Peterlee

Why choose Auxillis:

On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including:

Financial Benefits – monthly performance bonuses, a workplace pension, save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits – 30 days annual leave increasing to 33 days with service (incl. public holidays), eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

An award-winning environment – ours is a great community to be a part of. Working with great colleagues is just as important to us as providing a great service to our customers. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone’s favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque - it is a great place to call home.

Motoring Benefits - free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Personal Development and Training– our proven 6 week induction programme makes sure that whatever your background, you get off to a great start, followed up with continuous support from experienced mentors. For those with the right attitude and aptitude, an inclusive management development programme to help you take the opportunity to progress with us when the right role arises.

Life as a Claims Negotiator

You may not know the Auxillis name, but it is likely we have helped someone you know. Auxillis are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and build convincing arguments are second nature to you.

As a Claims Negotiator, agreeing settlements and payments with insurance companies you play a central role in helping to recover the cost of keeping our customers mobile during their insurance claim. Whatever the circumstances of the claim - it is your role agree the best outcome for your customer.

To find out more about joining the Auxillis family in Peterlee as a Claims Negotiator, apply today!