Customer Service Administrator

☞ JobSpot Recruitment

View: 103

Update day: 07-05-2024

Location: Nantwich North West

Category: Consulting / Customer Service

Industry:

Job type: Full-time, Permanent

Salary: £20,000 - £22,000 a year

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Job content

Customer Service Administrator
Nantwich
£20k - £22k
Mon-Fri 9am - 5pm

- The Customer Service Administrator will provide the first point of contact for customer services enquiries
- Respond to enquiries from leaseholders and managing agents in line with Company Values, upholding and promoting the reputation of the company for excellent customer service
- To act as an ambassador for the company in your conduct during working hours and in all contact with clients

Responsibilities and Accountabilities

- To handle customers across different platforms, mainly email and phone
- To ensure that queries are responded to within the agreed response time
- To ensure customers queries are answered with the aim of a first-time resolution
- To ensure the best Customer Care experience is given to all customers
- To identify complaints and resolve them at first point of contact
- Processing information on Leaseholders accounts
- Act at all times in line with the Company Values, integrating these into all work practices
- Maintain accurate computerised and manual records
- Produce accurate information and reports for weekly/ monthly meetings
- To observe the highest possible standards in relation to client and customer confidentiality and in compliance with Data Protection legislation
- To undertake any other duties as are reasonably requested from time to time

Knowledge, Skills and Experience

- Actively embrace and work within the Company Values

- Able to show an understanding of and commitment to good customer care
- Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly
- Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity
- Ability to work in a varied and demanding role with appropriate supervision
- Strong attention to detail
- Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
- Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel
- Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions

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Job Types: Full-time, Permanent

Salary: £20,000.00-£22,000.00 per year

Schedule:

  • 8 hour shift

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)
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Deadline: 21-06-2024

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