Customer Service Administrator

It is our mission to develop effective solutions for all cable management requirements. In order to live up to this goal, we get to grips with everything (and we mean everything!) that goes on in the world of our customers. And they are our main inspiration when we develop our product ranges. We operate 18 world-class manufacturing facilities and develop products in 13 countries. More than 6,000 employees work at HellermannTyton in 39 countries and offer first-class service and advice – wherever it is needed.

Customer Service Administrator

Hours of work - Monday to Friday – 8.30 am – 4.30 pm (4pm on Friday)

Working at a modern facility based at Cley Road, Kingswood Lakeside, Cannock, WS11 8AA with free on-site parking.

Benefits include – 25 days holiday plus bank holidays, participation in a site bonus scheme, life assurance and pension. Access to an employee discount scheme and EAP scheme.

Role Summary

Be part of a friendly customer service team delivering a seamless service to our customers by answering inbound calls and emails for order related enquiries and stock information. Processing and management of all incoming customer orders. Providing proactive account management of strategic customers and being prompt at resolving discrepancies ready for issue of customer credits and returns. In the role you will be required to communicate effectively with other departments including planning, logistics and sales teams regarding supply, credit, and delivery.

Duties Include;

• Processing and/or editing customer orders accurately and notifying customers promptly of a dispatch date.
• Arranging deliveries and updating customers on order status.
• Communicating with other departments, such as Purchasing, Warehouse, Quality Department and other sites to ensure order fulfilment.
• Providing some customers with bespoke reports.
• Investigating discrepancies.
• Progressing to deal with dedicated accounts.
• General administration functions as required with the department to assist others.

You will need

• English and Maths at GCSE (grades C/4 or above)
• Good keyboard skills with ability to use Microsoft Outlook, Word and Excel.
• Experience in dealing with a diverse range of people in a customer service setting. Be a good team player with a positive and flexible attitude.
• A willingness to learn.

Closing Date for Applications is 15th May 2025.